IT Operations Shift Lead — Hybrid & Mentorship Focus

Raymond James; Saint Petersburg (FL); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Critical illness & accident insurance

Disability benefits

Retirement savings

Paid time off

Job summary

Raymond James is seeking an IT Operations professional to monitor schedules, troubleshoot incidents, and escalate issues across multiple environments while guiding Operators on shift. The role supports a values-based culture and requires hybrid work in office locations at least three days per week, including either Monday or Friday.

The position involves resolving service requests, coordinating with 2nd/3rd level teams, and maintaining current technical skills through training.

Qualifications

• High School diploma required.
• Hybrid workstyle.
• Ability to work non-standard shifts including nights/weekends.
• Experience in IT Operations services and monitoring.

Responsibilities

• Monitors enterprise job schedule across multiple environments.
• Resolves IT Operations incidents following escalation procedures.
• Troubleshoots incidents using documentation and knowledge.
• Communicates with second/third level IT Operations support and leadership.
• Adheres to documented processes and completes required training.

Skills

Troubleshooting

Multitasking

Communication

Leadership

Prioritization

Education

High School Diploma

Tools

Microsoft Teams

Outlook

SharePoint

OneNote

Zoom

ServiceNow

BMC Control-M

Job description

Raymond James is seeking an IT Operations professional to monitor schedules, troubleshoot incidents, and escalate issues across multiple environments while guiding Operators on shift. The role supports a values-based culture and requires hybrid work in office locations at least three days per week, including either Monday or Friday.

The position involves resolving service requests, coordinating with 2nd/3rd level teams, and maintaining current technical skills through training.