IT Operations Manager: Service Desk & IT Security

Lower Cape Fear LifeCare; Wilmington (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Lower Cape Fear LifeCare in Wilmington, NC, is seeking an IT Operations Manager to oversee the IT Help Desk, supervise staff, and ensure timely resolution of end-user issues. The role includes maintaining enterprise systems, enforcing security policies, and disaster recovery planning.

The ideal candidate has strong leadership, extensive IT experience, familiarity with Windows/Linux, Active Directory, MDM, and compliance with healthcare information security standards.

Qualifications

• Associates degree or equivalent combination of education and experience.
• Five years of IT experience in a complex environment; seven years preferred.
• Strong leadership and personnel management skills.
• Excellent written and verbal communication; customer-service oriented.

Responsibilities

• Oversee IT Help Desk operations and staff.
• Coordinate daily IT operations to ensure timely resolutions.
• Enforce Help Desk policies, metrics, and reporting.
• Develop staff and promote professional growth.
• Maintain enterprise systems and address system issues.
• Support infrastructure: servers, network equipment, AD, and security tools.
• Execute security, DR, and business continuity plans.
• Collaborate with departments to meet IT needs.
• Promote customer satisfaction and align with agency values.
• Represent IT with stakeholders and uphold mission.

Skills

IT experience

Leadership

Team building

Communication

Analytical thinking

Customer service

Education

Associates degree

Tools

Windows

Linux

Active Directory

MDM

Cyber Security

Office 365

Job description

Lower Cape Fear LifeCare in Wilmington, NC, is seeking an IT Operations Manager to oversee the IT Help Desk, supervise staff, and ensure timely resolution of end-user issues. The role includes maintaining enterprise systems, enforcing security policies, and disaster recovery planning.

The ideal candidate has strong leadership, extensive IT experience, familiarity with Windows/Linux, Active Directory, MDM, and compliance with healthcare information security standards.