IT Operations Manager — Lead Global 24/7 Tech Support

Amazon; Channahon (IL); On-site; USD 117,000 - 160,000; Full time

Job summary

Amazon in Illinois is seeking an IT Operations Manager to lead a team of IT professionals across multiple locations, delivering innovative 24x7 support for Amazon Operations. You will manage diverse tech environments and partner with leaders to ensure reliable service across fulfillment, logistics, and related functions.

The role emphasizes infrastructure builds, safety program support, and continuous improvement while aligning with Amazon leadership principles.

Qualifications

• 5+ years of building and leading technical teams across multiple locations.
• Experience leading IT operations teams.
• Bachelor's degree or 4+ years professional or military experience.
• Linux/Unix administration knowledge.
• Experience with 24x7 operational services.

Responsibilities

• Hire, train, and develop IT professionals.
• Support safety programs and OSHA compliance.
• Provide technical assistance to improve IT solutions.
• Lead infrastructure builds in new facilities.
• Plan and supervise daily technical support activities.
• Monitor SLA performance.

Skills

Team leadership

Stakeholder management

Linux/Unix admin

24x7 operations

Cross-functional collaboration

Education

Bachelor's degree or 4+ years experience

Tools

System management tools

Client/server environments

Job description

Amazon in Illinois is seeking an IT Operations Manager to lead a team of IT professionals across multiple locations, delivering innovative 24x7 support for Amazon Operations. You will manage diverse tech environments and partner with leaders to ensure reliable service across fulfillment, logistics, and related functions.

The role emphasizes infrastructure builds, safety program support, and continuous improvement while aligning with Amazon leadership principles.