IT Operations Manager — Deployments, SOPs & Enterprise IT

Herschend Family Entertainment; Peachtree Corners (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Herschend Family Entertainment is seeking an IT Operations Manager to support technology rollouts and integrations from the Property Support Center. The role also assists property-level IT teams with local initiatives, managing Microsoft 365, asset inventories, POS, and helpdesk systems, and shaping SOPs enterprise-wide.

The role involves travel and collaboration with security, infrastructure, and development teams to optimize systems and deliver projects across multiple locations, ensuring

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience.
• Experience administering a Microsoft 365 environment.
• Background in system administration, configuration, and deployment.
• Experience coordinating and executing technology projects and deployments.
• Experience providing onsite and remote technical support in corporate environments.
• Previous work in a Help Desk or service-oriented environment.
• Experience managing technology systems across multiple locations.
• Experience with HaloITSM is preferred.
• Experience with BeyondTrust is preferred.
• Ability to travel approximately 5–10% annually.

Responsibilities

• Help configure systems to meet enterprise needs, including integrating new features and standards.
• Create knowledge base articles and SOPs for end users and IT members.
• Ensure technology standards and best practices are met across the enterprise.
• Assist IT Property managers with local technology initiatives as needed.
• Provide technical support for enterprise IT Operations systems including problem resolution and enhancement requests.
• Manage Microsoft365 environment including Intune, SharePoint, Entra and user administration.
• Manage Halo ITSM system including onboarding, feature enhancement and reports.
• Manage Lansweeper inventory and reporting.
• Collaborate with departments to optimize systems across the enterprise.
• Coordinate hardware deployment and training of local IT teams.
• Build rapport with hosts and contractors; document help desk processes to final resolution.

Skills

Microsoft 365 admin

Troubleshooting

Customer service

Organization

Independent work

Cross-functional teamwork

Education

Bachelor's degree in IT/CS or related field

Tools

HaloITSM

Lansweeper

BeyondTrust

Job description

Herschend Family Entertainment is seeking an IT Operations Manager to support technology rollouts and integrations from the Property Support Center. The role also assists property-level IT teams with local initiatives, managing Microsoft 365, asset inventories, POS, and helpdesk systems, and shaping SOPs enterprise-wide.

The role involves travel and collaboration with security, infrastructure, and development teams to optimize systems and deliver projects across multiple locations, ensuring