IT Operations Manager - 24/7 Manufacturing Support

Harbinger Motors; Garden Grove (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Early-stage Stock Options

Robust Retirement Savings (401k, HSA,

Annual Vacation Bonus

Wellness & Fertility Benefits

Cell Phone Stipend

Complimentary Meals & Stocked Kitchens

Job summary

Harbinger Motors is seeking an IT Operations Manager to lead the IT team responsible for keeping offices and the factory running smoothly. You will manage end-user support, on-call coverage, and service levels across multiple sites.

You will hire and develop staff, define SLAs, oversee the IT service desk and collaboration tools, and partner with Cybersecurity on access reviews. A 24/7 mindset and strong incident communication are essential.

Qualifications

• 7+ years in IT operations or support with 3+ years managing a team and on-call rotations
• Experience in manufacturing, production, or 24/7 environments preferred
• Hands-on administration of service desk platforms such as Serval, Jira Service Management, or ServiceNow; on-call tools like PagerDuty
• Deep knowledge of endpoint device management on macOS, Windows, mobile, Linux (Intune, Jamf, JumpCloud)
• IAM tools such as Okta, JumpCloud, and Entra ID
• Experience supporting conference room AV (Logitech/Neat), displays, scheduling panels
• Networking knowledge (Wi-Fi, switches, VLANs, VPN); MES/shop-floor devices
• Familiarity with ITIL practices and scripting for automation
• Soft skills: clear communicator with production floor to executives
• Early-stage Stock Options; retirement savings; vacation bonus; wellness & fertility benefits; cell phone stipend; meals & stocked kitchens

Responsibilities

• Hire, onboard, and develop IT Specialists and Administrators, including 1-on-1s and performance reviews
• Run day-to-day IT support across office, engineering, and manufacturing environments with site and shift coverage
• Define and report on SLAs for response and resolution, with faster targets for production-impacting issues
• Lead IT on-call, including rotation, escalation paths, runbooks, and after-hours coverage
• Administer core collaboration systems (Google Workspace, Slack, Zoom, Jira, Confluence) including licensing
• Maintain conference rooms and AV (Zoom Rooms, Logitech, Neat, displays, scheduling panels)
• Build out and maintain Serval, our AI-powered service desk (catalog, workflows, knowledge base)
• Handle onboarding/offboarding, device and asset lifecycle management
• Manage IT operations budget and vendor support; partner with Cybersecurity on access reviews and audit evidence
• Report SLA performance and operational trends to IT leadership

Skills

Team leadership

End-user support

On-call management

Incident communication

Vendor management

SLA reporting

Networking basics

ITIL practices

Automation scripting

Tools

Serval

Jira Service Management

ServiceNow

PagerDuty

Google Workspace

Slack

Zoom

Jira

Confluence

Job description

Harbinger Motors is seeking an IT Operations Manager to lead the IT team responsible for keeping offices and the factory running smoothly. You will manage end-user support, on-call coverage, and service levels across multiple sites.

You will hire and develop staff, define SLAs, oversee the IT service desk and collaboration tools, and partner with Cybersecurity on access reviews. A 24/7 mindset and strong incident communication are essential.