IT Operations Manager – 24/7 Global Infrastructure

Amazon; Garner (NC); On-site; USD 116,800 - 160,000; Full time

Job summary

Amazon is seeking a seasoned IT Operations Manager to lead a diverse team responsible for delivering high‑availability technical support to the Operations group. You will oversee infrastructure builds in new facilities, manage day‑to‑day IT support activities, and ensure SLA compliance while partnering with operations staff.

You should have 5+ years building teams, 2+ years in IT operations leadership, and a strong Linux/Unix background. Willingness to travel up to 30% is required.

Qualifications

• 5+ years building and leading technical teams across multiple locations.
• 2+ years as an IT operations manager leading tech teams.
• Bachelor's degree or equivalent professional/military experience.
• Knowledge of Linux/Unix systems administration.
• Experience communicating with stakeholders to balance business needs.
• Leadership in a 24/7 operation supporting physical IT infrastructure.

Responsibilities

• Hire, train and develop a team of IT professionals.
• Support safety programs and OSHA compliance.
• Provide technical assistance for IT solutions improvements.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule and supervise day-to-day tech support.
• Monitor SLA metrics for the team.
• Oversee equipment and parts inventory management.
• Create recognition and communication programs.
• Travel up to 30%.

Skills

Team leadership

IT operations

Stakeholder communication

24/7 operations

Systems administration

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking a seasoned IT Operations Manager to lead a diverse team responsible for delivering high‑availability technical support to the Operations group. You will oversee infrastructure builds in new facilities, manage day‑to‑day IT support activities, and ensure SLA compliance while partnering with operations staff.

You should have 5+ years building teams, 2+ years in IT operations leadership, and a strong Linux/Unix background. Willingness to travel up to 30% is required.