IT Operations Manager

Cynosure, LLC.; Westford (MA); Hybrid; USD 95,000 - 140,000; Full time

Job summary

Cynosure is seeking an IT Operations Manager to lead day-to-day IT operations across cloud services, endpoints, identity, collaboration tools, procurement, vendors, and operational projects in a global, hybrid workplace.

Reporting to the Director of Information Services, this role bridges internal security/ IT teams, business stakeholders, and external providers to improve service delivery, strengthen cybersecurity, and support scalable technology initiatives.

Qualifications

• 3+ years in IT operations, service desk management, or a related technology operations role
• Bachelor’s Degree required; Master’s Degree preferred
• Familiarity with cybersecurity principles, IAM, endpoint security, and data protection practices

Responsibilities

• Lead day-to-day IT operations across cloud services, endpoints, identity, collaboration platforms, procurement, and vendor management
• Coordinate with internal security, business stakeholders, and external providers to improve service delivery and cybersecurity
• Support planning for system migrations, software upgrades, and automation initiatives

Skills

Clear communicator

Project management

Cybersecurity basics

Vendor coordination

Documentation

Education

Bachelor’s Degree in Information Systems or related

Master’s Degree preferred

Tools

Microsoft 365

Intune

Entra ID/Azure AD

VPN/MFA

ITSM tools

Job description

Cynosure is well positioned competitively to lead and transform the medical aesthetics industry. We are guided by our belief that this is a purpose-driven business, which improves patient’s lives and improves practitioner’s livelihoods.

• We are passionate about driving a healthy and growing medical aesthetics industry with leading-edge marketing which inspires consumers to engage in medical aesthetics.
• We are the leader in science-based technology which elevates the standard of care for consumers.
• We are relentlessly focused on being the undisputed innovation leader, addressing the growing demand for consumer treatments across all demographics.
• We are committed to building and strengthening our unmatched global footprint, with direct employees on five continents and in 15 countries and growing, and distributor partners serving over 130 countries.
• We put our people first and believe personal development drives business development.
• We love our customers and strive give them the leading-edge technology, service, marketing support and clinical education to improve their patient’s outcomes and to improve their livelihoods.

At Cynosure, we look for people who make an impact and encourage everyone to lead, create, and add value. In turn, we invest in our team to grow people’s careers and build upon our high-performance and culture-oriented organization. We work together as one team, winning together.

As we grow our global team, there is no better time to join us. As a market leader in medical aesthetics, Cynosure has over 25 years developing, manufacturing, and marketing products for dermatologists, plastic surgeons, medical spas, and healthcare practitioners. With the aesthetic industry’s most comprehensive product portfolio, our offerings span several categories including skin revitalization, body contouring, hair removal, and women’s health.

Our mission is to set Cynosure customers up for success shaping future leaders of the aesthetics industry and helping everyone who uses our technologies discover their version of beautiful.

Learn more about us by following our LinkedIn and Instagram sites and please visit us at www.Cynosure.com.

Job Summary

The IT Operations Manager supports a modern, secure, and globally connected technology environment. Reporting to the Director, Information Services, this role leads day-to-day IT operations across cloud services, endpoints, identity, collaboration tools, procurement, vendors, and operational projects.

The IT Operations Manager serves as a bridge between internal Information Security/IT teams, business stakeholders, and external service providers to improve service delivery, strengthen cybersecurity and compliance practices, streamline technology workflows, and support scalable operations in a hybrid, AI-enabled workplace.

Essential Duties And Responsibilities

The incumbent may be asked to perform other function-related activities in addition to the below-mentioned responsibilities as reasonably required by business needs.

IT Infrastructure & Systems Management

• Manage day-to-day IT operations across cloud services, network connectivity, endpoints, identity, collaboration platforms, and business-critical applications
• Support administration, deployment, and adoption of platforms such as Microsoft 365, Intune, Entra ID/Azure AD, endpoint management tools, ITSM systems, and secure collaboration Isolutions
• Coordinate technology setup and support for global and hybrid office environments, including onboarding, device readiness, connectivity, and remote-work enablement
• Track license utilization, SaaS renewals, asset lifecycle, and cloud consumption to improve cost visibility and support budget planning
• Participate in IT and security projects such as endpoint modernization, office moves, system migrations, access reviews, software upgrades, and process automation

Policy Support & Compliance Management

• Support implementation of IT, cybersecurity, acceptable-use, data protection, and access management policies through documentation, communications, and user enablement
• Coordinate identity, permissions, and role-based access for Microsoft 365, SharePoint, cloud services, business applications, and vendor-managed platforms
• Monitor and document compliance with approved device standards, software usage, patching expectations, security practices, and audit-readiness requirements
• Assist with evidence collection and coordination for security reviews, vendor risk assessments, SOC 2/ISO-aligned controls, privacy requirements, and international compliance needs

Procurement & Vendor Management

• Coordinate technology procurement for laptops, peripherals, SaaS subscriptions, telecom services, and accessories in alignment with standards, budget guidance, and security requirements
• Track vendor agreements, renewals, service-level commitments, purchase requests, invoices, and contract documentation to support governance and cost control
• Coordinate with managed service providers, internet carriers, mobile providers, software vendors, and third-party support partners to resolve issues and improve service delivery

Support & Troubleshooting

• Serve as a coordination point for escalated incidents and service requests, ensuring clear ownership, timely updates, accurate documentation, and effective handoff between support teams
• Provide users with clear guidance on hardware, software, collaboration tools, secure access, VPN, MFA, and remote-work practices while maintaining troubleshooting knowledge articles
• Assist with onboarding, offboarding, training, access readiness, equipment provisioning, and adoption of new tools, including AI-assisted productivity and automation capabilities where approved

Project Management & Planning

• Track IT initiatives, operational metrics, service levels, incident trends, change activities, and project milestones to support reliable, measurable service delivery
• Collect data and prepare reporting inputs for technology roadmaps, process improvements, risk reduction efforts, automation opportunities, and future system enhancements
• Support planning for contract renewals, vendor evaluations, service reviews, cost optimization, and ongoing performance improvement using usage and operational data
• Stay current on emerging technologies, cybersecurity practices, ITSM capabilities, AI-enabled operations, and modern workplace tools; assist with pilots and rollout planning as needed

Qualifications

• Experience supporting Microsoft 365, Intune, Entra ID/Azure AD, Windows and macOS endpoints, collaboration platforms, mobile devices, VPN/MFA, and ITSM ticketing tools
• Strong organizational skills with the ability to manage competing priorities, communicate status, follow up on action items, and coordinate work across internal teams and vendors
• Foundational understanding of cybersecurity principles, identity and access management, endpoint security, phishing awareness, vulnerability management, incident escalation, and data protection practices
• General familiarity with cloud, networking, SaaS administration, endpoint lifecycle management, asset inventory, backup/recovery concepts, and business continuity practices
• Exposure to procurement, vendor management, contract tracking, service-level reporting, and basic financial or usage reporting for technology service

Education & Certifications

Bachelor’s Degree Required, Master’s Degree Preferred

Education and experience combination:

Master’s degree is equivalent to four (4) years of experience

Specific Area of Study: Information Systems, Business/Business Administration, Engineering, Technology Management or a related discipline.

Experience

3+ years relevant experience

• Minimum 3 years in IT operations, service desk management, systems administration support, endpoint management, vendor coordination, or a related technology operations role

Skills

• Clear communicator who can translate technical details into concise updates, documentation, user guidance, executive-ready summaries, and vendor-facing action items
• Able to balance daily operational coordination with project execution, continuous improvement, process documentation, and measurable service outcomes
• Comfortable using data, dashboards, ITSM reports, and AI-assisted productivity tools to identify trends, reduce manual work, and improve service quality
• Familiarity with HRIS, ERP, CRM, finance/procurement systems, regulated environments, and data privacy requirements is a plus
• Preferred certifications or training include ITIL 4 Foundation, CompTIA A+/Network+/Security+, Microsoft 365 Fundamentals, Azure Fundamentals, or equivalent practical experience

Physical Demands

• Sit; use hands to finger, handle or feel objects, tools, or controls.
• Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Other (please specify) Use standard office equipment and participate in meetings, presentations and occasional travel as required.

Cynosure is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran