IT Operations Manager

SteerBridge, Inc.; Vienna, Northern (VA, KY); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

401(k) Retirement Plan with matching

Paid Time Off

Paid Federal Holidays

Job summary

SteerBridge, Inc. is seeking an experienced IT Operations Manager to lead day-to-day IT operations, reliability, and security across enterprise environments supporting government and private sector work.

The role oversees systems administration, cloud operations, endpoint management, and user support while ensuring compliance with federal cybersecurity requirements, including NIST SP 800-171 and CMMC. You will mentor staff, coordinate with security and leadership stakeholders, and drive incident

Qualifications

• Bachelor's degree in IT, CS, IS, Cybersecurity or equivalent experience.
• Experience leading IT operations teams in regulated environments.
• Hands-on with Microsoft 365 and cloud administration (Azure/AWS GovCloud).
• Strong knowledge of endpoint management, IAM, and security best practices.
• Familiarity with NIST SP 800-171, CMMC, and compliance processes.
• Excellent communication across technical and non-technical stakeholders.

Responsibilities

• Lead daily IT operations across enterprise and regulated environments.
• Administer cloud infrastructure including Microsoft 365 GCC High and AWS GovCloud.
• Oversee endpoint management, patching, and vulnerability remediation.
• Coordinate incident response and drive root cause analysis.
• Ensure operations align with CMMC 2 and NIST 800-171 requirements, audit-ready.
• Partner with Security, GRC and leadership to document policies and SOPs.
• Manage user provisioning, access reviews, and offboarding.
• Oversee asset inventory, lifecycle, and licensing optimization.
• Mentor IT operations and help desk staff; manage vendor relationships.

Skills

IT operations

Staff leadership

Microsoft 365

Azure Entra ID

Identity and access management

NIST SP 800-171

CMMC

Communication

Education

Bachelor's degree in IT/CS/IS/Cybersecurity

Tools

GCC High

AWS GovCloud

Azure

Entra ID

Job description

SteerBridge is a modern technology company delivering innovative, mission‑focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial‑grade capabilities that accelerate operational effectiveness and drive measurable mission success.

At the core of SteerBridge is our people—especially the veterans whose leadership, problem‑solving mindset, and commitment to excellence elevate every project we support. We don’t simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.

Position Overview

We are seeking an experienced and hands‑on IT Operations Manager to lead the day‑to‑day operation, reliability, and security of our IT infrastructure across multiple environments. This role oversees systems administration, cloud operations, endpoint management, and user support while ensuring our infrastructure remains compliant with federal cybersecurity requirements, including NIST SP 800‑171 and CMMC. The ideal candidate combines strong technical depth with the ability to manage priorities, mentor staff, and partner with security, compliance, and leadership stakeholders to keep operations running smoothly and audit‑ready.

Key Responsibilities

• Manage daily IT operations across enterprise and regulated environments, ensuring system availability, performance, and reliability.
• Administer and maintain cloud infrastructure, including Microsoft 365 GCC High and AWS GovCloud, along with associated identity, security, and productivity services.
• Oversee endpoint management, patching, and vulnerability remediation in support of RA‑5, SI‑2, and related security controls.
• Lead incident response coordination for operational issues, driving root cause analysis and preventive improvements.
• Ensure IT operations align with CMMC Level 2 / NIST SP 800‑171 requirements, maintaining evidence artifacts and supporting audit and assessment activities.
• Partner with Security Operations, GRC, and leadership to implement and document policies, procedures, and standard operating procedures.
• Manage user provisioning, access reviews, and offboarding in accordance with least‑privilege and separation‑of‑duties principles.
• Oversee IT asset inventory, hardware/software lifecycle, and licensing optimization.
• Supervise, mentor, and develop IT operations and help desk staff, setting priorities and service standards.
• Manage vendor and service‑provider relationships, including procurement, renewals, and support escalations.
• Monitor operational KPIs and report on system health, service levels, and improvement initiatives to leadership.
• Take on additional tasks and responsibilities as assigned based on business needs.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field (equivalent experience considered).
• Experience managing IT operations, infrastructure, or systems administration, including staff or team leadership.
• Hands‑on experience administering Microsoft 365 and Azure/Entra ID environments; experience with cloud infrastructure administration.
• Strong understanding of endpoint management, patching, identity and access management, and IT security best practices.
• Familiarity with NIST SP 800‑171, CMMC, or similar compliance frameworks.
• Strong problem‑solving, organizational, and prioritization skills in a fast‑paced environment.
• Excellent communication skills and the ability to work across technical and non‑technical stakeholders.
• Ability to meet eligibility requirements to access controlled/regulated environments.

Preferred Qualifications

• Experience with GCC High, AWS GovCloud, or other government/regulated cloud environments.
• Relevant certifications such as CompTIA A+, CompTIA Security+, Microsoft (AZ‑104/SC‑300), AWS, or ITIL.
• Experience with vulnerability management, SIEM/EDR platforms, or endpoint security tooling.
• Experience supporting audits, assessments, or evidence collection for compliance programs.
• Familiarity with scripting or automation (PowerShell, Python) to streamline operations.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• 401(k) Retirement Plan with matching
• Paid Time Off
• Paid Federal Holidays

$120,000 - $140,000 a year

A salary iscommensuratewith experience and qualifications.

SteerBridge is proud to be an Equal Opportunity Employer.We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity—regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.

We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.