IT Operations Manager

Cssmerge; Pittsburgh (Allegheny County); On-site; USD 106,000 - 128,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Flexible Spending Accounts

Job summary

Cssmerge is seeking an IT Operations Manager based in Pittsburgh, PA. You will oversee technology assets and provide direct support to all personnel, ensuring efficient operations with a focus on identity management and hardware lifecycle.

The ideal candidate will have at least 5 years of relevant experience and a strong background in Active Directory, SSO, and system administration. A collaborative and proactive mindset is essential to thrive in this fast-paced environment.

Qualifications

• 5+ years of experience in IT Operations or Systems Administration.
• Deep hands-on experience with Active Directory and Identity Providers.
• Strong knowledge of SSO protocols and SCIM.
• Experience with Windows and macOS environments.
• Ability to manage developer ecosystems.

Responsibilities

• Manage technology assets lifecycle and support staff.
• Handle hardware provisioning and IT onboarding.
• Lead integration of SSO and user management.
• Collaborate with help desk to resolve issues.
• Develop emergency operation playbooks.

Skills

Active Directory Management

Identity Management Systems

Technical Support

Windows & macOS Proficiency

Problem Solving

Tools

Jira

GitHub

SolidWorks

Job description

Who we are

Lab37 Robotics is a technology company focused on the development and deployment of robots designed specifically for direct‑to‑customer food production. Our mission is to revolutionize the food industry by creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction. We are passionate about pushing the boundaries of technology to deliver cutting‑edge products that meet the evolving needs of our clients.

IT Operations Manager

The IT Operations Manager is responsible for ensuring the company’s technology assets, including hardware, software, and subscriptions, are optimized across their full lifecycle. You’ll be the primary in‑person support for Lab37 while partnering with larger teams in our Los Angeles office to ensure all Lab37 personnel have in‑person support from their first day to their last. You’ll range from supporting account access and video conference rooms to supporting larger IT projects as the company grows.

What you’ll do

• Identity & Access Management (IAM): Design and manage our identity lifecycle, connecting our HR system of record to Active Directory/Identity Providers to automate user provisioning, access groups, and core security workflows.
• Hardware Provisioning & Lifecycle: Personally handle the configuration, imaging, deployment, and recovery of Mac and PC laptops for local employees.
• Support new hire onboarding and training for all things IT.
• SSO & SCIM Implementation: Lead the integration of Single Sign‑On (SSO) and SCIM provisioning for core application suites to eliminate manual access checklists and enhance company security.
• Cross‑Functional Support Collaboration: Act as the primary on‑site IT leader for the Lab37 team, partnering closely with our wider help desk team in Los Angeles to triage, resolve, and escalate technical issues.
• Application & Platform Governance: Administer and secure company productivity and developer tools (including Jira and GitHub), managing access rights, third‑party integrations, and lightweight access reviews.
• Emergency & Security Playbooks: Develop, test, and execute IT operation playbooks, including emergency offboarding protocols, data backup verification, and endpoint security.
• Video Conferencing Support/Zoom Rooms: Provide optimal video‑conferencing support to ensure teams stay connected across the country.
• Managing future budgets and contracts for systems Lab37 may need as we grow and our needs change.

What we are looking for

• Experience: 5+ years of increasing responsibility in IT Operations, Systems Administration, or a hands‑on IT Engineering role. Experience in a fast‑paced hardware, robotics, or startup environment is a major plus.
• Identity Infrastructure: Deep hands‑on experience managing Active Directory or modern Identity Providers (IdPs) like Azure AD/Entra ID or Okta.
• Protocols & Architecture: Strong technical competency with SSO protocols (SAML, OIDC) and automated user management via SCIM.
• OS Mastery: Proven experience provisioning, troubleshooting, and managing both Windows and macOS environments.
• Technical Stack: Direct experience administering and supporting developer/engineering ecosystems—familiarity with GitHub and Jira is required; experience supporting SolidWorks is a strong plus.
• Mindset: An operational builder who can strategize systems‑level workflows on a slide deck, but maintains a "no task too small" startup attitude to personally configure hardware and support day‑to‑day team needs.

Why join us

• Demand for online food delivery is growing fast. In the last five years, the overall market expanded 10X from $10B to $100B, and could expand to $500B–$1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow, and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

Benefits Summary (USA Full‑Time Exempt Employees)

• Medical, dental, and vision insurance (multiple plans, including HSA options).
• Company‑paid life and disability insurance (short‑ and long‑term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• Pet insurance discount.
• 401(k).
• Health Savings Account (HSA).
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter).
• Time Off policies:
  • Discretionary vacation days
  • Eight paid holidays per year
  • Paid sick time
  • Paid bereavement leave
  • Paid parental leave

Base salary range: $106,000 – $128,000 per year. Compensation may vary based on experience, skills, and qualifications. In addition to base salary, you may be eligible for equity awards and an annual performance‑based bonus.

Benefits are subject to change at the company's discretion. Atoms accepts applications on an ongoing basis.