Program Manager

Lab37

Pittsburgh (Allegheny County)

On-site

USD 122,000 - 153,500

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Health Savings Account (HSA)

Discretionary vacation days

8 paid holidays per year

Job summary

Lab37 Robotics in Pittsburgh is seeking a highly organized Program Manager to drive cross-functional execution for robot, software, and deployment initiatives. You will turn priorities into credible plans with milestones, risks, and success criteria, coordinating across Product, Engineering, Manufacturing, Operations, Deployment, Support, Data, and Finance.

You will manage pilots, launches, and post‑launch iterations, ensuring readiness across product requirements, engineering, and operational

Qualifications

3+ years of experience in program management or related cross-functional roles.
Experience driving hardware, software, manufacturing, operations, deployment, or fielded technical systems.
Strong technical fluency; able to understand engineering dependencies, release constraints, reliability issues, and technical tradeoffs.
Demonstrated ability to bring structure to ambiguous programs without slowing teams down or adding unnecessary bureaucracy.
Strong execution discipline; able to define owners, milestones, dependencies, risks, decisions, and follow-through in fast-moving environments.
Strong analytical mindset; comfortable using telemetry, operational data, product metrics, and pilot results to assess program health and guide decisions.
Excellent written and verbal communication skills with technical and non-technical stakeholders.
Experience in robotics, automation, hardware/software products, or manufacturing environments.
Experience with pilot programs, customer deployments, production launches, field operations, or support escalation processes.
Familiarity with telemetry, reliability testing, manufacturing readiness, or launch readiness processes.
This role is based in Pittsburgh, onsite five days a week.

Responsibilities

Own execution for assigned robot, software, pilot, deployment, manufacturing, or operational programs from planning through launch and post-launch iteration.
Convert product and business goals into actionable program plans with clear owners, milestones, dependencies, risks, decisions, and success criteria.
Contribute to the org-wide roadmap by keeping timelines, workstreams, risks, blockers, and dependencies current across multiple teams.
Run effective working sessions, program reviews, launch readiness reviews, pilot reviews, escalation reviews, and postmortems with clear decisions and owners.
Coordinate work required to ensure new robot capabilities, software releases, pilots, and deployments are ready across product, engineering, operations, and deployment.
Plan and manage internal and external customer pilots, including pilot scope, cadence, metric reporting, issue tracking, and feedback loops.
Manage integration risks, hardware/software dependencies, V&V inputs, reliability improvements, release readiness, and field issues.
Capture, classify, route, escalate, resolve, and review field issues; translate patterns into priorities.
Improve how teams plan, communicate, track readiness, measure progress, and learn from the field.

Skills

Program management

Cross-functional leadership

Technical program management

Product operations

Engineering program management

Operations execution

Robotics industry experience

V&V awareness

Release management

Job description

Lab37 Robotics is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production. Our mission is to revolutionize the food industry by creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction. We are passionate about pushing the boundaries of technology to deliver cutting-edge products that meet the evolving needs of our clients.

About the role

Drive cross-functional execution for Lab37's robot, software, manufacturing, operations, pilot, and deployment initiatives. This role is responsible for turning product and business priorities into credible plans, clear milestones, launch readiness, and measurable learning from pilots and the field. You will work across Product, Engineering, Manufacturing, Operations, Deployment, Support, Data, and Finance to keep complex programs moving with clarity, accountability, and appropriate rigor.

What you’ll do

Drive cross-functional programs: Own execution for assigned robot, software, pilot, deployment, manufacturing, or operational programs from planning through launch and post‑launch iteration.
Translate priorities into plans: Convert product and business goals into actionable program plans with clear owners, milestones, dependencies, risks, decision points, and success criteria.
Maintain roadmap visibility: Contribute to the org-wide roadmap by keeping timelines, workstreams, risks, blockers, and dependencies current across Product, Engineering, Manufacturing, Operations, Deployment, Support, Data, and Finance.
Manage program cadence: Run effective working sessions, program reviews, launch readiness reviews, pilot reviews, escalation reviews, and postmortems that produce clear decisions, owners, and follow‑through.
Drive launch readiness: Coordinate the work required to ensure new robot capabilities, software releases, pilots, and deployments are ready across product requirements, engineering readiness, operational readiness, support readiness, deployment planning, and success metrics.
Support pilot operations: Help plan and manage internal and external customer pilots, including pilot scope, operating cadence, metric reporting, issue tracking, customer/internal feedback, engineering follow‑through, and post‑pilot recommendations.
Coordinate technical dependencies: Partner with Hardware Engineering, Software Engineering, Manufacturing, and Operations to manage integration risks, hardware/software dependencies, V&V inputs, reliability improvements, release readiness, and field issues.
Support technical escalation and field feedback loops: Ensure pilot, field, support, and development‑system issues are captured, classified, routed, escalated, resolved, and reviewed; help translate recurring patterns into product and engineering priorities.
Build lightweight operating systems: Improve how teams plan, communicate, track readiness, measure progress, and learn from the field without creating unnecessary process or duplicative reporting.
Communicate clearly: Synthesize complex technical and operational issues into concise updates, risk summaries, decision documents, and leadership communications.

What we are looking for

3+ years of experience in program management, technical program management, product operations, engineering program management, product management, operations, or a related cross‑functional execution role.
Experience driving complex cross-functional programs involving hardware, software, manufacturing, operations, deployment, support, or fielded technical systems.
Strong technical fluency; able to understand engineering dependencies, hardware/software integration risk, release constraints, reliability issues, and technical tradeoffs.
Demonstrated ability to bring structure to ambiguous programs without slowing teams down or adding unnecessary bureaucracy.
Strong execution discipline; able to define owners, milestones, dependencies, risks, decisions, and follow‑through in fast‑moving environments.
Strong analytical mindset; comfortable using telemetry, operational data, support trends, product metrics, and pilot results to assess program health and guide decisions.
Excellent written and verbal communication skills; able to communicate clearly with technical and non‑technical stakeholders.
Strong cross‑functional influence; able to work effectively across Product, Engineering, Manufacturing, Operations, Support, Finance, Deployment, and Data.
Bias toward ownership and action; able to surface risks early, drive alignment, and move work forward without waiting for perfect information.
Experience in robotics, automation, hardware/software products, food technology, restaurant technology, manufacturing systems, logistics, connected devices, or other operationally complex environments.
Experience with pilot programs, customer deployments, production launches, field operations, or support escalation processes.
Familiarity with V&V, reliability testing, manufacturing readiness, product acceptance, release management, certification, or launch readiness processes.
Experience working with telemetry, fleet monitoring, operational analytics, support systems, or product health dashboards.
Experience operating in early‑stage or high‑growth environments where processes need to be built pragmatically from first principles.
Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Pittsburgh office. As a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That’s why all of our office‑based teams work onsite, five days a week.

The base salary range for this role is $122,000 - $153,500 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance‑based bonus.

Benefits Summary (USA Full-Time Exempt Employees):