IT Operations Manager

Argus Companies; Overland Park (KS); Presencial; USD 95.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Stock Ownership Plan (ESOP)

Robust Employee Assistance Program

401(k) with company contribution

Generous PTO program

Full medical coverage with wellness participation

Tuition assistance for advanced degrees

Descripción de la vacante

A growing technology firm in Overland Park, Kansas is seeking an experienced IT Operations Manager. This role involves overseeing day-to-day IT operations, managing vendor relationships, and ensuring effective service delivery to end-users. The ideal candidate will have significant experience in IT support and operations, along with strong skills in managing relationships between internal teams and external service providers. The firm offers a competitive compensation package and benefits, emphasizing work-life balance and professional development.

Formación

• 5+ years of experience in an IT support or operations-focused role.
• Experience managing relationships between internal IT teams and external service providers.
• Proficiency administering Windows and Microsoft 365 environments.
• Experience coordinating with MSP/MSSP environments.
• Experience leading technology deployments and operational improvements.
• Proficient in Windows and Microsoft 365 environments (AD/Entra).
• Experience with MDM and device provisioning workflows.
• Familiarity with software deployment and patch management.
• Experience with help desk tools and ticketing systems.
• Strong understanding of basic networking (LAN/WAN, DNS, DHCP, VPNs).
• Experience documenting IT processes, policies, and procedures.

Responsabilidades

• Serve as the primary onsite resource for end-user IT support.
• Oversee daily IT operations including the help desk and network infrastructure.
• Coordinate with vendors and service providers for technology services.
• Ensure performance, availability, and recoverability of data, infrastructure, systems, and services.
• Oversee device provisioning, onboarding/offboarding, and IT asset lifecycle management.
• Lead or support technology deployments, upgrades, and improvements.
• Coordinate with vendors/ MSPs/MSSPs to deliver aligned technology services.
• Monitor IT KPIs and incident trends to identify service improvements.
• Support cybersecurity hygiene: access control, patching, and policy adherence.
• Maintain documentation and standardization of IT practices with third parties.
• Assist with IT budgeting, forecasting, and technology planning.

Conocimientos

IT support

Operational leadership

Vendor coordination

Technical troubleshooting

Process documentation

Infrastructure management

Cybersecurity hygiene

Collaboration tools

IT documentation

Educación

Associate’s degree in Cybersecurity, Information Technology, or Computer Science

Herramientas

Microsoft 365

Help desk tools

MDM solutions

SaaS applications

Collaboration platforms

Descripción del empleo

Argus Companies is seeking an IT Operations Manager to join our headquarters team in Overland Park, Kansas. This role is ideal for a technology professional who enjoys operating at the intersection of hands‑on IT support, operational leadership, and vendor coordination in a growing organization.

This position oversees the day‑to‑day delivery of technology services across the company and serves as the primary in‑house IT resource. The role acts as a key liaison between Argus’ internal teams and external partners, including our Managed Services Provider (MSP) and Managed Security Services Provider (MSSP).

The IT Operations Manager combines technical troubleshooting, operational coordination, vendor oversight, infrastructure management, and small project leadership to ensure systems, devices, and services are provisioned and maintained effectively. This role also supports continuous improvement by helping standardize processes, optimize service delivery, and contribute to infrastructure strategy within a growing IT environment.

What You’ll Do

IT Service Delivery & End‑User Support

• Serve as an extension of the MSP service desk as the primary onsite resource for end‑user IT support, including hardware, software, connectivity, and troubleshooting.
• Develop, maintain, and deliver training content for IT workflows and new user onboarding.
• Assist with administration of MSP‑provided tools including MDM platforms, ticketing systems, RMM tools, SaaS applications, and collaboration platforms.

Infrastructure & Systems Management

• Ensure performance, availability, and recoverability of data, infrastructure, systems, and services.
• Oversee software deployments, device provisioning (laptops, phones, peripherals), user onboarding/offboarding, and IT asset lifecycle management.
• Facilitate software evaluations and support business teams with technology solutions while advising leadership on impacts and outcomes.

Vendor & Service Provider Oversight

• Oversee daily IT operations including the help desk, network infrastructure, and supporting services.
• Coordinate with and negotiate with vendors and service providers to deliver technology services aligned with organizational needs.

Performance Management & Continuous Improvement

• Manage operational IT KPIs and incident trends to identify service improvement opportunities.
• Support technology initiatives and projects, including system upgrades, rollouts, security improvements, and operational process enhancements.

Security & Compliance

• Support cybersecurity hygiene practices, including access management, patching, and adherence to internal IT policies.
• Manage the company’s security awareness program, including training and phishing simulations.

Process, Documentation & Standardization

• Partner with the Director of Technology to maintain documentation for systems, procedures, and support workflows.
• Assist with standardizing IT practices across the organization and with third‑party vendors.

Planning, Budget & Strategic Support

• Assist the Director of Technology with IT budget forecasting, cost control, and technology planning.

Qualifications

• Associate’s degree in Cybersecurity, Information Technology, Computer Science, or an equivalent combination of education, training, and experience.
• 5+ years of experience in an IT support or operations‑focused role.
• Experience managing relationships between internal IT teams and external service providers, including MSP or MSSP environments.
• Experience leading or contributing to technology deployments, upgrades, or operational improvements.
• Proficiency administering Windows and Microsoft 365 environments, including Active Directory and Entra.
• Experience with MDM solutions and device provisioning workflows.
• Familiarity with software deployment and patch management practices.
• Experience with help desk tools and ticketing systems.
• Understanding of basic networking concepts including LAN/WAN, DNS, DHCP, VPNs, and connectivity troubleshooting.
• Experience creating and maintaining IT documentation, policies, and procedures.

Work Environment

• Based in our Overland Park, Kansas headquarters
• Primarily an in-office role supporting employees and infrastructure
• Occasional travel to project sites, client meetings, or industry events

Why Argus

• Opportunity to play a central role in shaping IT operations for a growing organization
• Direct collaboration with leadership on technology strategy and operational improvements
• Meaningful ownership of systems, infrastructure, and IT service delivery
• Stable, growing organization with a strong technical reputation
• Competitive compensation and benefits package

Benefits & Perks

Argus offers a comprehensive package designed to support your health, growth, and work‑life balance:

• Employee Ownership – Employee Stock Ownership Plan (ESOP) participation.
• Whole-Person Support – Teladoc virtual health & behavioral health services, and a robust Employee Assistance Program (EAP) with counseling, legal, financial, and work/life resources.
• Retirement Savings – 401(k) plan with a 3% company contribution, immediately vested.
• Paid Time Off – Generous PTO program, paid holidays, a floating holiday, a volunteer day each year, and paid parental leave.
• Health & Wellness – Medical, dental, vision, life, and disability insurance. Argus fully covers employee-only medical with wellness participation, plus an HSA contribution for HDHP enrollees. Up to $400 annually available for wellness activities or memberships.
• Professional Development – Tuition assistance for approved advanced degrees, reimbursement for approved licensing, certifications, and professional society memberships.
• Culture & Flexibility – A collaborative environment, flexible scheduling within core hours, and office spaces designed to be welcoming and accommodating.

Reasonable Accommodation

Argus Consulting is committed to equal employment opportunity and to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or accommodation at any point in the application or employment process, please notify Human Resources.

Argus is an Equal Opportunity Employer/Disabled/Veterans.