IT Operations Manager

Frontera; Denver (CO); On-site; USD 120,000 - 155,000; Full time

Benefits offered by this job

Stock options

Health benefits

401(k) plan

4 weeks PTO

Dog-friendly office

Commuter stipend

Job summary

Frontera in Denver is seeking an IT Operations Manager to oversee day-to-day IT operations across our business and clinical teams. This is a management role, not a hands-on technician position, focusing on coordinating vendors, staff, and stakeholders.

You’ll own an outsourced MSP relationship, ensure consistent standards across sites, manage core applications like Google Workspace and CRM, and lead IT projects on time and within budget. The role is onsite in Denver with a competitive package.

Qualifications

• 5-8 years of IT operations experience, including managing outsourced relationships or vendor teams.
• Experience operating IT across multiple sites with consistent standards.
• Track record of end-to-end IT projects (rollouts, migrations) on time and budget.
• Comfortable managing outcomes through a vendor or team rather than doing hands-on work.

Responsibilities

• Manage outsourced MSP relationship and junior IT staff, overseeing their work.
• Support IT operations across multiple company sites with consistent standards.
• Oversee infrastructure basics and vendor accountability for reliability and uptime.
• Manage core enterprise applications (Google Workspace, CRM, CentralReach) daily.
• Ensure end-user support runs smoothly via team or vendor and handle escalations.

Skills

IT operations

Vendor management

Project management

Multi-site operations

Tools

Google Workspace

CRM

CentralReach

Job description

Frontera is reimagining how children with autism and other behavioral health needs get the care they deserve. We bring together world-class clinicians, technologists, and autism specialists to build cutting-edge AI tools that help care teams work smarter and spend more time with the children and families who need them most.

Our platform is HIPAA-compliant and designed for the real-world needs of behavioral health teams - from psychologists to ABA therapists. By combining evidence-based care with powerful technology, we’re expanding access to high-quality services for families everywhere.

Our Mission

Frontera exists to close the care gap: every child, no matter where they live, should be able to access effective behavioral healthcare.

Role Overview

Frontera is hiring an IT Operations Manager to run day-to-day IT operations across our business and clinical teams. This is a management role, not a hands-on technical seat: you'll own an outsourced MSP relationship and junior IT staff, not the tickets and infrastructure work itself.

We need someone who can be the coordinating layer across vendors, staff, and stakeholders - communication and project management matter here as much as technical depth.

What You’ll Own

• Manage an outsourced MSP relationship and junior IT staff, overseeing their work rather than personally fielding tickets day to day
• Support IT operations across multiple company sites, keeping standards and service consistent wherever the business operates
• Oversee infrastructure basics (hardware, software, networks) at an operational level, holding vendors and staff accountable for reliability and uptime
• Manage core enterprise applications (Google Workspace, CRM, CentralReach, etc.) and keep them running smoothly day to day
• Ensure end-user support runs smoothly through your team or vendor, stepping in on escalations rather than being first line
• Oversee laptop and device provisioning for clinic and staff use
• Lead IT operational projects - rollouts, vendor transitions, site setups - on time and within budget
• Build working relationships across business and clinical teams, communicating clearly with technical and non-technical audiences alike

Qualifications

• 5-8 years of IT operations experience, including managing an outsourced MSP relationship or vendor + junior staff - not just personally working the ticket queue
• Experience operating IT across more than one company site or location, with a clear approach to keeping standards consistent across them
• Track record of leading IT projects (rollouts, vendor transitions, migrations) end to end, on time and on budget
• Comfortable managing outcomes through a vendor or team rather than doing the technical work yourself

Preferred

• Has supported IT at a company shipping both hardware and software
• Healthcare or another regulated-industry environment
• Startup or fast-growth company experience, where you had to build process without much existing infrastructure

We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individual’s qualifications and experience, with consideration given to the factors listed above. All full-time employee benefits include a stake in shared success through stock options, health benefits, 401(k) plan, and 4 weeks of PTO per year.

$120,000 - $155,000 USD

Why Frontera?

• Opportunity to be at the forefront of innovation in pediatric healthcare.
• Work on challenging and impactful projects that leverage cutting-edge technologies.
• Collaborate with a talented and passionate team in a fast-paced and dynamic environment.
• Make a real difference in the lives of children and families in rural communities.
• Competitive salary and benefits package.
• Dog-friendly office.
• Catered lunch from local Denver restaurants five days a week, plus occasional breakfasts and dinners.
• Robust snack program and great coffee options (including cappuccino machine and cold brew cans).
• Regular team events and low-key socials.
• Up to $150/month commuter stipend, discounted nearby parking, and a discounted Colorado Athletic Club membership.
• Thoughtfully designed space for focus, collaboration, and connection.
• Competitive health benefits, stock options, 401(k), and generous PTO.

Join us in building the future of behavioral healthcare!

We believe talent knows no borders and value contributions from people of all backgrounds. At the same time, due to our current timelines and operational needs, we can only consider candidates who already have unrestricted U.S. work authorization and do not require employer sponsorship now or in the future. We are unable to sponsor or maintain any visa types at this time (including OPT / STEM OPT, H-1B, H-4 EAD, L-1, J-1, O-1, TN, or EAD-based authorizations such as pending asylum, TPS, etc.).

This role is based onsite in Denver.