IT Operations Manager

Cahoot; Bridgeport (CT); On-site; USD 100,000 - 130,000; Full time

Job summary

Cahoot is seeking an IT Operations Manager to oversee the technology infrastructure critical to their innovative order fulfillment model. This role will involve the management of cloud systems, cybersecurity measures, and internal support systems.

The ideal candidate has 5+ years in IT Operations within a SaaS environment and is enthusiastic about creating scalable solutions. The position is conveniently located near Bridgeport’s Metro-North train station.

Qualifications

• 5+ years in IT Operations, preferably in SaaS.
• Proven experience with AWS infrastructure.
• Knowledge of cybersecurity protocols.

Responsibilities

• Oversee design and health of IT systems.
• Implement cybersecurity frameworks for compliance.
• Manage the company’s internal software stack.
• Support IT needs of a distributed network.
• Negotiate relationships with vendors.
• Establish internal SLAs for IT support.
• Develop robust backup and disaster recovery plans.

Skills

Cloud infrastructure management

Cybersecurity frameworks

SaaS administration

Vendor management

Problem-solving

Communication with stakeholders

Education

Bachelor's degree in Computer Science or related field

Tools

AWS

Slack

Jira

Salesforce

Google Workspace

Job description

IT Operations Manager

At Cahoot, we are a team of rebels rewriting the rules of fulfillment. We are working tirelessly to imagine and build a new future of order fulfillment like the world has never seen before. Our teammates see things differently, like we do. They are the true innovators and change agents who are pushing e‑commerce forward.

We created a peer‑to‑peer network of merchants working together to fulfill each other's orders, cutting the distance that packages need to travel. This enables merchants to choose ground shipping while delivering orders faster, producing 85% fewer CO2 emissions and cutting costs by up to 50% compared to air cargo.

Job Description

As the IT Operations Manager at Cahoot, you will be the backbone of our technology infrastructure, ensuring that our distributed fulfillment network and internal SaaS operations run with 99.9% reliability. You will lead the strategy, implementation, and maintenance of our corporate IT environment, security protocols, and cloud‑based systems. This hands‑on leadership role is for someone who thrives in a fast‑paced environment and is passionate about scaling technology for modern e‑commerce.

Key Responsibilities

• Infrastructure Management: Oversee the design and health of all internal IT systems, including networking, cloud environments (AWS), and hardware procurement.
• Security & Compliance: Implement and maintain rigorous cybersecurity frameworks (PCI compliance) to protect sensitive merchant and logistics data.
• SaaS Administration: Manage the company's internal software stack (Slack, Jira, Salesforce, Google Workspace) to ensure seamless cross‑departmental collaboration.
• Network Optimization: Support the IT needs of a distributed network model, ensuring reliable connectivity and data flow between Cahoot and its fulfillment partners.
• Vendor Management: Negotiate and manage relationships with hardware and software vendors to ensure cost‑efficient scaling.
• Service Desk Leadership: Establish and maintain internal SLAs for IT support, providing high‑level troubleshooting for both local and remote employees.
• Disaster Recovery: Develop and test robust backup and disaster recovery plans to ensure business continuity in a 24/7 logistics environment.

Qualifications

• Experience: 5+ years in IT Operations, preferably within a SaaS or high‑growth technology company. Proven experience architecting and managing scalable cloud infrastructure within AWS.
• Technical Proficiency: Deep knowledge of cloud infrastructure, virtualization, and enterprise‑grade networking.
• Security Mindset: Proven experience managing data security protocols and compliance audits.
• Problem Solver: Ability to diagnose complex system issues and implement long‑term scalable solutions rather than quick fixes.
• Communication: Exceptional ability to translate technical concepts for non‑technical stakeholders.
• Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Conveniently located within a 5‑minute drive of the Bridgeport Metro‑North train station, with easy public‑transport access.