IT Operations Manager

Akima; Alexandria (VA); Hybrid; USD 125,000 - 165,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

PTO

Job summary

Tuvli, an Akima company, is seeking an IT Operations Manager to lead the government client's 24x7 operations in the Alexandria, VA area. This role demands strong project and team leadership for a multi-person staff.

You will ensure stable operations, drive improvements, manage risk, and maintain key performance metrics while coordinating with the program manager and client. Hybrid work with proximity to the DC area and active DoD clearance requirements.

Qualifications

• Degree in computer science or IT preferred.
• Ten years of technical security, operations management, and project management experience.
• Familiarity with ITIL or equivalent IT service management frameworks.
• Excellent verbal and written communication skills.
• Ability to work independently with little oversight.
• Must reside within 50 miles of the Washington DC Area.
• Security Clearance – Interim DoD Secret to start with eligibility to upgrade to Top Secret.

Responsibilities

• Serve as central point of contact for the 24x7 operations center.
• Ensure stable operation and performance against customer metrics.
• Provide leadership, planning, and coordination for projects.
• Manage team leads for 7–17 personnel.
• Maintain and improve the 24/7/365 production environment.
• Analyze workload to drive efficiency and meet metrics.
• Develop staffing plans and recruit contract personnel.
• Submit monthly operations reports.
• Foster collaboration with government clients and vendors.
• Conduct annual performance evaluations.

Skills

Project management

Leadership

ITIL

Security clearance

Communication

Independent work

Education

Bachelor's degree in CS or IT

Job description

Tuvli is seeking a highly motivated, self-directed and experienced individual to fill the role of an IT Operations Manager for our existing government client in Alexandria, VA.

Responsibilities

• Serve as the central point of contact for special projects and for 24x7 operations center.
• Ensure the stable operation and efficient performance of the client's operations center, monitoring and managing all aspects of the operation to ensure they meet performance metrics set by the customer.
• Provide leadership, project and activity planning, coordination, and assist with day-to-day direction as needed to complete the assigned mission of the teams, oversee the production of required deliverables, and meet the relevant project milestones.
• Manage team leads for special projects and 24x7 operations center with teams ranging in size from 7-17 team members.
• Maintain and improve the 24/7/365 operations for Production Environment.
• Analyze teams' workload and activity to drive efficiency and focus towards meeting established metrics.
• Analyze current business practices to identify areas for process improvement and create project management templates to assist in data gathering and research.
• Provide management oversight of all contract employees.
• Foster a collaborative environment within the operation.
• Work directly with the client's program manager and develop a good customer relationship.
• Recommend risk mitigation strategies.
• Manage open issues until resolutions.
• Submit monthly reports for the operations.
• Develop and maintain the staffing plan by performing recruiting and interviewing for new contract personnel as well as assist team leads/managers with implementing training/individual development plans for their contract employees.
• Provide guidance to contract employees with annual performance goals settings.
• Conduct annual performance evaluations and provide feedback to contract employees.
• Other related duties as assigned.

Qualifications

• A degree in the field of computer science or other IT related discipline is preferred.
• Certified Project Management Professional (PMP) is preferred.
• Ten years of technical security, operations management, and project management experience.
• Solid working knowledge of information technology, project management and operations management is preferred.
• Experience with planning, directing, and managing a complex information technology operation/ technology project deployment.
• Familiarity with ITIL or equivalent IT service management frameworks; experience operating within formal change control processes.
• Proven ability to build and sustain collaborative relationships with government clients, team members, and vendors.
• Excellent organizational skills and attention to details.
• Excellent verbal and written communication skills.
• Must be able to work independently with little to no oversight..
• Security Clearance – Minimum interim DoD Secret clearance to start with eligibility to upgrade to Top Secret.
• Hybrid Work Schedule.
• Must reside within a 50-mile radius of the Washington DC Area.

Job ID

2026-24245

Work Type

Hybrid

Pay Range

$125K to $165K

Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Company Description

Tuvli, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Tuvli, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders,

Tuvli provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers,

Tuvli ensures that solutions are strictly aligned with agency processes and desired program outcomes while delivering the best value for technology investments.

As a Tuvli employee,

you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Job ID:24245-en-us