IT Operations Lead: Windows & Mac, SOC 2-ready

NCCER; Florida; On-site; USD 100,000 - 150,000; Full time

Job summary

NCCER is seeking an IT Operations Manager to lead day-to-day IT operations and employee technology support across a mixed Windows and macOS environment. You will oversee a team including a security analyst, system administrators, and a helpdesk technician, while ensuring reliable, secure systems and services aligned with business needs.

Responsibilities include Microsoft 365 administration, SOC 2 compliance, and infrastructure modernization, notably migrating from on‑premises Active Directory to

Qualifications

• Five+ years of technical experience supporting business infrastructure and end users.
• Experience leading a multidisciplinary IT operations team including security, systems administration, and helpdesk.
• Experience delivering IT support in mixed Windows and Apple (macOS) environments, including device provisioning and lifecycle management.
• Hands-on with endpoint management, security, GRC, and IT asset-management platforms (e.g., NinjaOne, Huntress, SentinelOne, Drata, Snipe-IT).
• Strong knowledge of Windows and Apple endpoint administration, cloud services, and Active Directory migration to modern identity platforms.

Responsibilities

• Lead daily IT operations and employee support across Windows and macOS devices, including service-desk performance and ticket management.
• Oversee onboarding, role changes, and offboarding, including provisioning and secure deprovisioning.
• Administer and optimize endpoint management, monitoring, patching, automation, software deployment, and asset visibility.
• Manage endpoint security and incident response coordination for security tooling.
• Plan and lead migration from on-prem AD to Microsoft Entra ID and Intune.
• Administer Microsoft 365 services and licensing; monitor license usage and optimize costs.
• Monitor infrastructure performance, backups, recovery readiness, and document IT assets and procedures.
• Own SOC 2 controls and evidence collection, supporting audits, remediation, and policy maintenance.
• Manage IT vendors, contracts, renewals, licensing, and service performance.
• Lead and develop a team including security analyst, system admins, and helpdesk technician.
• Perform other duties as assigned.

Skills

Leadership

Team management

Vendor management

Strategic planning

Education

Associate degree in information systems, computer science, business, or related field

Tools

NinjaOne

Huntress

SentinelOne

Drata

Snipe-IT

Microsoft 365

Entra ID

Intune

Purview

Jira

Confluence

AWS

Proxmox

Job description

NCCER is seeking an IT Operations Manager to lead day-to-day IT operations and employee technology support across a mixed Windows and macOS environment. You will oversee a team including a security analyst, system administrators, and a helpdesk technician, while ensuring reliable, secure systems and services aligned with business needs.

Responsibilities include Microsoft 365 administration, SOC 2 compliance, and infrastructure modernization, notably migrating from on‑premises Active Directory to