IT Operations Lead for Enterprise IT and Security

Stord; Irvine (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Stord is the Consumer Experience Company powering seamless checkout through delivery for today's leading brands. The IT Operations Specialist is an experienced contributor responsible for proactively managing all facility requests, IT support tickets, and escalations while continuously improving service levels and driving operational excellence.

The role owns day-to-day reliability of IT operations and facilities support, ensuring issues are anticipated, resolved efficiently, and prevented

Qualifications

• 2–5 years of experience in IT operations, IT support, or a related technical role.
• Familiarity with various hardware devices such as computers, printers, scanners at scale.
• Strong expertise in macOS and Windows environments.
• Solid understanding of networking fundamentals and distributed environments.
• Hands‑on experience administering MDM, IAM/SSO, endpoint security, and SaaS platforms.
• Strong troubleshooting, documentation, and stakeholder communication skills.

Responsibilities

• Own IT operations for offices and warehouse environments, including networking, printers, scanners, and access control systems.
• Lead device lifecycle management: standards definition, procurement guidance, deployment strategy, and decommissioning.
• Partner with Facilities and vendors on installs, upgrades, and infrastructure improvements.
• Partner with the Stord Networking team for Wi-fi, WLAN, and circuit troubleshooting
• Perform regular inventory audits, system health checks, and hardware maintenance
• Provide support for complex or escalated end-user issues across hardware, software, SaaS tools, and access management.
• Own ticket resolution end-to-end, including root cause analysis and long-term remediation.
• Ensure consistent, high-quality service delivery and adherence to SLAs.
• Act as an escalation point and mentor within the IT Operations function.
• Administer IT Systems including but not limited to: IDP/SSO, MDM, endpoint security, and ticketing systems.
• Implement and maintain system configurations, policies, and integrations.
• Partner with Security to ensure systems align with security standards and compliance requirements.
• Support and enforce security controls related to access management, device compliance, and operational security.
• Escalate and assist in investigation of potential security incidents.
• Own and maintain IT documentation, SOPs, and operational standards.
• Define and enforce operational best practices across the IT function.
• Lead small-to-medium IT initiatives and projects independently.
• Partner closely with People Ops, Security, Facilities, and Business Systems teams.
• Provide guidance, mentorship, and quality oversight across the IT Operations function.
• Serve as a trusted operational partner to the business.

Skills

IT operations experience

macOS and Windows expertise

Networking fundamentals

MDM administration

IAM/SSO administration

SaaS platforms

Tools

Powershell

APIs

Job description

Stord is the Consumer Experience Company powering seamless checkout through delivery for today's leading brands. The IT Operations Specialist is an experienced contributor responsible for proactively managing all facility requests, IT support tickets, and escalations while continuously improving service levels and driving operational excellence.

The role owns day-to-day reliability of IT operations and facilities support, ensuring issues are anticipated, resolved efficiently, and prevented