IT Operations Lead, CLAS – Service Desk & AEM

VILLANOVA UNIVERSITY; Rosemont (PA); On-site; USD 71,700 - 89,600; Full time

Job summary

VILLANOVA UNIVERSITY seeks an Assistant Manager of Operations to lead the College of Liberal Arts and Sciences IT Team. This role focuses on enhancing technology support and implementing the TeamDynamix platform. Candidates must have a Bachelor’s degree and 3-5 years of IT support experience.

The position offers a collaborative environment with opportunities for leadership and contributions to broader University technology goals. Located in Rosemont, PA, this position is full-time and includes a salary range of $71,700–$89,600.

Qualifications

• 3-5 years of related experience in information technology support.
• Experience working within an IT Service Management (ITSM) framework.
• Strong understanding of computer and network principles.

Responsibilities

• Lead the implementation of the TeamDynamix platform.
• Oversee a closed-loop service desk for IT support.
• Manage fiscal and project priorities for the IT department.

Skills

Windows and Apple Operating Systems

Website CMS and SharePoint administration

Technical problem-solving

Effective communication

Education

Bachelor’s degree in a related field

Tools

SharePoint

Adobe Experience Manager

Microsoft Office Suite

Job description

VILLANOVA UNIVERSITY seeks an Assistant Manager of Operations to lead the College of Liberal Arts and Sciences IT Team. This role focuses on enhancing technology support and implementing the TeamDynamix platform. Candidates must have a Bachelor’s degree and 3-5 years of IT support experience.

The position offers a collaborative environment with opportunities for leadership and contributions to broader University technology goals. Located in Rosemont, PA, this position is full-time and includes a salary range of $71,700–$89,600.