IT Operations Lead

Betatest Solutions; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

BetaTest Solutions is seeking an IT Operations Lead for remote work to oversee device management (Intune/Jamf), VPN and network security, and Azure cloud infrastructure. The role requires hands-on experience and a proactive approach to incident resolution across global teams.

Responsibilities include license management, system maintenance, documentation, and adherence to security policies. This position offers remote collaboration with 24/7 support readiness and strategic IT planning support.

Qualifications

• 5+ years of experience in System Administration, IT Operations, or IT Infrastructure.
• Hands-on experience with Azure cloud services and VM management.
• Experience with Intune and Jamf MDM solutions.
• Strong knowledge of VPNs, networking fundamentals, and security protocols.
• Experience in license management and enterprise IT assets.
• Ability to troubleshoot hardware, software, network, and system issues independently.
• Willingness to work in 247 support operations.

Responsibilities

• Manage and administer Intune and Jamf for device onboarding, compliance, and configurations.
• Troubleshoot and resolve VPN configuration issues and general network security concerns.
• Provide hands-on support for Azure cloud infrastructure, including VM management, access control, and resource monitoring.
• Oversee software license allocation, renewal, and compliance across the organization.
• Manage day-to-day IT operations including hardware, software, network, and system-level issues.
• Perform system upgrades, patching, and routine maintenance to ensure reliability and security.
• Set up and maintain IT infrastructure including laptops, endpoints, servers, and network devices.
• Ensure proper documentation of systems, configurations, SOPs, and troubleshooting steps.
• Coordinate with global teams and provide timely incident resolution.
• Monitor system performance, availability, and security alerts, escalating as required.
• Support employee onboarding/offboarding from an IT perspective.
• Assist leadership with planning and implementing IT infrastructure strategies.
• Maintain adherence to IT security policies, compliance standards, and best practices.

Skills

System Administration

IT Operations

Intune MDM

Jamf MDM

Azure Cloud

VPN & Networking

License Management

Job description

Experience Required: 5+ years

Location: Remote

Role Overview:

We are seeking a highly skilled IT Operations Lead having strong hands‑on experience in IT infrastructure, cloud platforms, device management, network security, and enterprise support operations.

Key Responsibilities:

• Manage and administer Intune and Jamf for device onboarding, compliance, and configurations
• Troubleshoot and resolve VPN configuration issues and general network security concerns
• Provide hands‑on support for Azure cloud infrastructure, including VM management, access control, and resource monitoring
• Oversee software license allocation, renewal, and compliance across the organization
• Manage day-to-day IT operations including hardware, software, network, and system‑level issues
• Perform system upgrades, patching, and routine maintenance to ensure reliability and security
• Set up and maintain IT infrastructure including laptops, endpoints, servers, and network devices
• Ensure proper documentation of systems, configurations, SOPs, and troubleshooting steps
• Coordinate with global teams and provide timely incident resolution
• Monitor system performance, availability, and security alerts, escalating as required
• Support employee onboarding/offboarding from an IT perspective
• Assist leadership with planning and implementing IT infrastructure strategies
• Maintain adherence to IT security policies, compliance standards, and best practices

Required Skills:

• 5+ years of experience in System Administration, IT Operations, or IT Infrastructure
• Strong knowledge of Intune and/or Jamf MDM solutions
• Hands‑on experience with Azure cloud services
• Solid understanding of VPNs, networking fundamentals, and security protocols
• Experience managing licenses and enterprise IT assets
• Ability to independently troubleshoot hardware, software, network, and system issues
• Strong communication and coordination skills
• Willingness to work in 247 support operations