IT Operations Intern - Dashboards & Process Improvement

Tencent Americas; Palo Alto (CA); On-site; USD 37,000 - 72,000; Full time

Benefits offered by this job

Paid sick leave

Company-sponsored medical plan

Paid holidays

Job summary

Tencent Americas seeks a proactive IT Operations Intern for our Palo Alto office in the United States. You will support daily IT operations, coordinate projects, and help improve service quality and visibility across IT teams.

As a student in Information Systems, Computer Science, IT Management, or a related field, you will gain hands-on experience with dashboards and reporting tools (Power BI, Tableau, Looker Studio), assist in documentation, and collaborate with engineers to ensure timely

Qualifications

• Bachelor’s or Master’s student in Information Systems, Computer Science, IT Management, Engineering, Business Analytics, Project Management, or a related discipline.
• Have a basic understanding of IT operations, IT service management, infrastructure, workplace technology, or enterprise IT support.
• Have strong organizational skills and are able to manage multiple tasks, follow up on details, and drive items to closure.
• Have experience or strong interest in project coordination, project management, operational planning, or service delivery.
• Comfortable working with data and have experience using Excel or similar tools for data analysis, reporting, and tracking.
• Experience with dashboards or visualization tools such as Power BI, Tableau, Looker Studio, or similar platforms is a plus.
• Basic knowledge of automation tools, scripting, workflow tools, or AI productivity tools is a plus, but not mandatory.
• A quick learner, detail-oriented, flexible, and able to work independently in a fast-paced environment.
• Enjoy communicating with users and stakeholders, understanding their needs, and helping solve practical problems.
• Curious, willing to explore new topics, and comfortable handling complex or ambiguous tasks.
• Available for a minimum of 6 months and a maximum of 12 months.
• Commit to working from Tencent’s PA office in the United States.
• Bilingual proficiency in English and Mandarin highly preferred

Responsibilities

• Support day-to-day IT operations, including issue follow-up, service tracking, operational reporting, and documentation.
• Assist in coordinating IT projects and operational initiatives, including task tracking, meeting notes, progress updates, risk follow-up, and stakeholder communication.
• Work with IT engineers and operations teams to support project delivery, ensuring actions are clearly assigned, followed up, and closed on time.
• Collect, organize, and analyze IT operational data to identify trends, issues, risks, and improvement opportunities.
• Prepare dashboards, reports, trackers, and management summaries to improve visibility of IT operations and project progress.
• Support the planning and coordination of team activities, operational reviews, training sessions, workshops, and cross-team meetings.
• Help maintain internal knowledge bases, process documents, service guides, and project-related materials.
• Communicate with internal users and stakeholders to understand requests, collect feedback, clarify requirements, and support issue resolution.
• Support complex and multi-threaded tasks that require coordination across different teams, systems, or regions.
• Identify opportunities to improve operational processes, including workflow optimization, better use of existing tools, and light automation where applicable.

Skills

IT operations

IT service management

Project coordination

Data analysis

Excel

Power BI

Tableau

Looker Studio

Bilingual English Mandarin

Independent work

Education

Bachelor’s or Master’s student in Information Systems, Computer Science, IT Management, Engineering, Business Analytics, Project Management, or a related discipline

Tools

Jira

Confluence

ServiceNow

SharePoint

Power BI

Excel

Job description

Tencent Americas seeks a proactive IT Operations Intern for our Palo Alto office in the United States. You will support daily IT operations, coordinate projects, and help improve service quality and visibility across IT teams.

As a student in Information Systems, Computer Science, IT Management, or a related field, you will gain hands-on experience with dashboards and reporting tools (Power BI, Tableau, Looker Studio), assist in documentation, and collaborate with engineers to ensure timely