IT Operations Infrastructure Services Lead (ISL)

Peraton; Reston (VA); On-site; USD 135,000 - 216,000; Full time

Job summary

Peraton IT Operations Infrastructure Services Lead (ISL) will join a national intelligence program in Northern Virginia to deliver engineering, deployment, operations and sustainment of IT products and services. The role also serves as the NOSC Team Lead.

Responsibilities include strategy development, 2nd/3rd line support, on-call after-hours maintenance, and leading a team of technicians across campus sites in a 24x7 environment.

Qualifications

• Active TS/SCI clearance with ability to obtain a Poly.
• Minimum 12 years IT infrastructure experience; BS/BA required.
• Experience in enterprise observability, monitoring, load balancing and incident support (Tier 2/3).
• Active TS/SCI with Poly clearances.
• Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management.
• Master's Degree in Computer Science, Information Systems, Engineering, Business or Mathematics.
• Strong experience in network administration including design, engineering, documentation, implementation and repair.

Responsibilities

• Develop strategy of the client/server system and design architecture to support strategy.
• Provide 2nd and 3rd tier hardware and software support for end-users.
• Perform On-Call Emergency support service and after-hours maintenance.
• This position manages/performs Shift work to cover the 24x7 Operations.
• Identify and evaluate new products/services to improve customer support.

Skills

TS/SCI clearance with Poly

IT infrastructure management

24x7 shift operations

Education

BS/BA degree

MS/MA degree

PhD

Job description

IT Operations Infrastructure Services Lead (ISL)

Job Locations: US-DC-Washington | US-MD-Riverdale | US-VA-Reston

Responsibilities

Peraton is seeking an experienced IT Operations Infrastructure Services Lead (ISL) to join our national intelligence program in Northern Virginia that delivers engineering, application development, deployment, operations, upgrades and sustainment of products and services to achieve our client's Global Missions. This position also serves as the ISL Virtual Network Operations Security Center (NOSC) Team Lead.

• Develop strategy of the client/server system and the design architecture to support strategy.
• Research new technology and advise on purchases for the client regarding processing, data storage, data access, and applications development.
• Develop strategies for conducting studies to estimate the space, computer hardware, software and connection infrastructure resources required on a short and long-term basis.
• Develop models of the computer and computer application environment, identify, and resolve computer operation systems performance issues. Measures system usage by workload type, identifying trends, and estimating further resource requirements.
• Ensure IT tasks and projects are appropriately assigned and prioritized based on program and customer priority.
• Assist in planning of projects that enhance the quality and efficiency of the team.
• Provide leadership, assistance and work guidance to less experienced technicians and administrators.
• Work with Campus Support Technicians to support the end users as needed.
• Maintain warranty information; ensure the infrastructure systems are monitored with regards to warranty status.
• Ensure the timely resolution of hardware and software problems associated with the data and voice network.
• Identify and evaluate new products / services that would allow the team to provide improved services to our customers.
• Provide 2nd and 3rd Tier hardware and software support for end-users.
• Provide after-hours support for planned maintenance, updates to technology, hardware and software changes during non-business production hours.
• Perform On-Call Emergency support service.
• This position manages/performs Shift work to cover the 24X7 Operations.

**Position is Contingent on Contract Award**

Qualifications

Basic Qualifications:

• Active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with ability to pass a Poly clearance.
• Minimum of 12 years of experience with a BS/BA degree; minimum of 10 years with an MS/MA degree and a minimum of 7 years with a PhD.
• Experience in the management of the Information Technology (IT) infrastructure within an organization, including the physical network (e.g., LANs/WANs, servers, terminals) as well as server applications and software.
• Experience with IT Enterprise Operations observability and monitoring, Load Balancing, Traffic Management and Tier 2/3 support for incidents.

Desired Qualifications:

• Active TS/SCI with Poly clearances.
• Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management.
• Masters Degree in Computer Science, Information Systems, Engineering, Business or Mathematics.
• Strong experience in network administration to include the design, engineering, technical documentation, implementation, troubleshooting, and repair of network systems (routing, switching, firewall and voice instruments).

SECURITY CLEARANCE:

This Position requires an Active TS/SCI and the ability to obtain a Poly, US Citizenship is required to obtain this clearance.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range

$135,000 - $216,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.