IT Operations Engineer, End User Computing

Point72; New York (NY); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health benefits

Parental leave

Wellness programs

Volunteering

Matching gifts

Affinity groups

Tuition assistance

401(k) match

Job summary

Point72’s Technology team is at the forefront of modernizing our IT infrastructure and platforms for a global business. We embrace open-source solutions, cloud architectures, and AI to drive smarter decisions and better operations.

In New York, you’ll deliver white-glove technology support to executives, troubleshoot PCs, mobile devices, video conferencing, and software, and advise on policy with practical recommendations. Some travel domestically and internationally may be required.

Qualifications

• Minimum of four years of experience in a client service, desktop support, or technical support role.
• Bachelor’s degree from an accredited institution with a concentration in technology, computer science, or a related discipline.
• Previous experience supporting investment professionals in the financial industry.
• Knowledge of market data and electronic trading platforms, including Bloomberg and Neovest.
• Scripting and automation experience using PowerShell and Splunk.
• Proficiency supporting PCs, laptops, video conferencing solutions, software, and mobile devices.
• Ability to troubleshoot and remediate complex issues, perform root cause analyses, and recommend actions to reduce future risk.
• Ability to identify urgent issues based on business impact while maintaining composure in a fast-paced, high-pressure environment.
• Inquisitive mindset and desire to learn and work with new technologies.

Responsibilities

• Provide white-glove technology support and advice to our Executive Management team.
• Diagnose and resolve issues across PCs, laptops, mobile devices, software, and video conferencing solutions with patience and empathy.
• Advise on current technology and corporate policies with practical recommendations.
• Manage expectations clearly and professionally during incidents and service requests.
• Coordinate with local, off-site, and global technology service providers to maintain excellent service standards.
• Develop written project plans for new technology initiatives.
• Provide rotational 24/7 on-call support and travel domestically and internationally as needed.

Skills

Customer service mindset

Troubleshooting

Communication

Team collaboration

Education

Bachelor's degree in technology/CS

Tools

PowerShell

Splunk

Bloomberg

Neovest

Job description

A Career with Point72’s Technology Team

As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.

As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.

What you’ll do

• Provide white-glove technology support and advice to our Executive Management team
• Diagnose and resolve issues across PCs, laptops, mobile devices, software, and video conferencing solutions with patience and empathy
• Advise on current technology and corporate policies with practical recommendations
• Manage expectations clearly and professionally during incidents and service requests
• Coordinate with local, off-site, and global technology service providers to maintain excellent service standards
• Develop written project plans for new technology initiatives
• Provide rotational 24/7 on-call support and travel domestically and internationally as needed

What’s Required

• Minimum of four years of experience in a client service, desktop support, or technical support role
• Bachelor’s degree from an accredited institution with a concentration in technology, computer science, or a related discipline
• Previous experience supporting investment professionals in the financial industry
• Knowledge of market data and electronic trading platforms, including Bloomberg and Neovest
• Scripting and automation experience using PowerShell and Splunk
• Proficiency supporting PCs, laptops, video conferencing solutions, software, and mobile devices
• Ability to troubleshoot and remediate complex issues, perform root cause analyses, and recommend actions to reduce future risk
• Ability to identify urgent issues based on business impact while maintaining composure in a fast-paced, high-pressure environment
• Inquisitive mindset and desire to learn and work with new technologies

We take care of our people

• Fully-paid health care benefits
• Generous parental and family leave policies
• Mental and physical wellness programs
• Volunteer opportunities
• Non-profit matching gift program
• Support for employee-led affinity groups representing women, minorities and the LGBT+ community
• Tuition assistance
• A 401(k) savings program with an employer match and more

About Point72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.

The annual base salary range for this role is $110,000-$170,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.