IT Operations Engineer

Teads; New York (NY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Teads, a leading omnichannel advertising platform, is seeking an IT Operations Engineer to strengthen our New York presence and own day-to-day endpoint and end-user operations for the US region. You will collaborate with the global IT team on identity, device management, and security hygiene.

You will balance daily support with improving tools, processes, and automation, resolving issues autonomously, and documenting learnings for global standardization. Fluency in English is required.

Qualifications

• 3+ years in IT support or IT operations in a fast-paced, global environment.
• Hands-on experience supporting macOS and Windows in a hybrid setup.
• Experience with MDM and endpoint management tools (Jamf, Kandji, Intune, NinjaOne, or similar).
• Experience administering an identity provider (Okta, Entra ID, or similar) including SSO and MFA.
• Experience with ticketing systems (Jira, ServiceNow) and asset tracking.
• Strong networking fundamentals and endpoint security basics.
• Experience with Google Workspace and Microsoft 365, plus video conferencing tools.
• Fluent English with strong communication and ownership.
• Certifications (Jamf/Okta/Microsoft/CompTIA) are a plus.

Responsibilities

• Provide Tier 2/3 IT support for US and global users: hardware, OS, apps, network, VPN, and authentication issues.
• Manage endpoint fleet (macOS and Windows) via MDM: enrollment, config, deployment, patching, compliance.
• Administer identity access: SSO, MFA, provisioning, access requests, and revocation.
• Lead onboarding/offboarding end-to-end: device setup, welcome sessions, deprovisioning.
• Monitor assets and licenses; procure IT equipment and manage vendors.
• Oversee security tooling and collaborate with Security on findings.
• Maintain core services: Google Workspace, Microsoft 365, Zoom, Slack.
• Support NY office IT needs: network, printers, AV, meeting rooms, live streams.
• Create runbooks and document IT processes; drive automation where possible.
• Identify recurring issues and implement fixes through automation.

Skills

macOS support

Windows support

MDM management

Okta SSO

Jira ServiceNow

Networking basics

Google Workspace

PowerShell/Python

Remote work

Security awareness

Tools

Jamf

Kandji

Intune

NinjaOne

Job description

Teads is a leading omnichannel advertising platform building the future of digital advertising where quality content, trusted publishers, ambitious brands, and human creativity can thrive. Operating at true scale - processing 18 billion ad opportunities every single day - we connect global brands with a monthly reach of over 2.2 billion unique users.

At Teads, we believe your impact travels further. We are a borderless team of 1,700+ innovators across 30+ countries who favor outcome over tenure, value trusted autonomy, and use predictive AI to amplify human ingenuity rather than replace it. We move at pace, tackle genuinely complex problems, and foster a high-accountability culture that stays genuinely human. If you are looking for room to build and meaningful scope, you belong here. Learn more at www.teads.com .

About the opportunity

Our global IT team supports Teadsters worldwide, from first-level support to managing and standardizing major information systems. We are looking for an IT Operations Engineer to strengthen our New York presence, own day-to-day endpoint and end-user operations for the US region, and work closely with the global IT team on identity, device management, and security hygiene.

You are a resourceful, hands-on problem solver who resolves issues autonomously, documents what you learn, and keeps users productive. You will balance daily support with improving the tools, processes, and automation behind it.

What will you do?

• Provide Tier 2 / Tier 3 technical support to Teadsters in US and across the globe: hardware, OS, applications, network, VPN, and authentication issues.
• Manage the endpoint fleet (primarily macOS, with Windows) through MDM: enrollment, configuration, software deployment, patching, and compliance.
• Administer identity and access: SSO and MFA, user and group provisioning, access requests and permissions, and secure access removal (Okta and directory services).
• Run the onboarding and offboarding process end to end: laptop and account setup, welcome sessions for new hires, device recovery, and access revocation.
• Track hardware, software, and license assets across their lifecycle; order IT equipment and manage vendors.
• Monitor vulnerability and endpoint security tooling and act on findings with the Security team.
• Keep core services stable and available: Google Workspace, Microsoft 365, Zoom, Slack, and related SaaS.
• Support the New York office: network, printers, meeting rooms, AV, and live-streaming for global town halls and events.
• Create and maintain documentation and runbooks; contribute to global standardization of IT processes.
• Identify recurring issues and fix root causes through automation, scripting, or process changes

What will you bring to the team?

• Your skills and experiences:
  • 3+ years of experience in IT support or IT operations in a fast-paced, global environment.
  • Hands-on experience supporting macOS and Windows in a hybrid environment.
  • Experience with MDM and endpoint management tools (Jamf, Kandji, Intune, NinjaOne, or similar).
  • Experience administering an identity provider (Okta, Entra ID, or similar), including SSO, MFA, and the user lifecycle.
  • Experience with ticketing and request-management systems (Jira, ServiceNow, or similar) and tracking assets and operations.
  • Solid knowledge of networking fundamentals (DNS/DHCP, VLANs, VPN, Wi‑Fi) and endpoint security basics.
  • Experience with productivity suites (Google Workspace, Microsoft 365) and video conferencing systems.
  • Strong communication skills, a service mindset, and a real sense of ownership and accountability.
  • Fluency in English.
• Experience with secure web gateway or zero‑trust tools (for example Zscaler) and endpoint security platforms (for example Microsoft Defender).
• Scripting or automation skills (Bash, Python, or PowerShell).
• Experience supporting remote teams and managing devices remotely.
• Experience with AV and live‑streaming for company events.
• Relevant certifications (for example Jamf, Okta, Microsoft, or CompTIA).
• You connect with our values:
  • Relentless Customer Focus: You put customers at the heart of everything, building strong relationships, understanding customers needs, and making decisions that keep their perspective front and center.
  • Act Today, Not Tomorrow: You make smart decisions quickly, prioritize action over perfection, and keep things moving forward, even when things aren’t 100% clear.
  • Obsess About Outcomes: You’re outcome‑driven, take ownership of your results, and work through challenges to deliver what really matters.
  • Evolve Through Change: You’re adaptable, curious, and see change as a chance to learn and improve. You evolve your skills to keep up and push ahead.
  • Human‑driven, Powered by AI: While we use AI to drive performance, it’s our people who make the real difference. You bring empathy, collaboration, and a love of learning to everything you do.

The pay range for this position is USD $70,000 to $100,000 annually. The actual amount offered may be higher or lower, based on non‑discriminatory factors such as experience, job‑related knowledge, skills, and abilities. In addition to salary, you may be eligible for our competitive benefits and perks to support you and your family as part of Teads’ total rewards package.

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Life at Teads

At Teads, we don’t just offer jobs. We blend creativity, technology, and cutting‑edge data to shape the future of media.

As a Teadster, you’ll work alongside smart humans, collaborate with meaningful brands, and leverage advanced AI and automation to redefine how advertising works in a transparent, privacy‑first world.

We are builders, innovators, and future‑thinkers. If you are excited by the evolution of technology and ready to embrace the future of AI‑driven media, you belong here.

Why Join Us?

• A New Era of Media: We’ve merged two open internet category leaders, Outbrain and Teads to create a unified omnichannel platform. Together, we drive results from branding to performance across CTV, mobile, and web.
• AI‑Powered Innovation: We actively embrace AI and next‑gen technology to solve complex industry challenges. We look for curious minds who aren’t afraid to experiment, adapt, and lead the charge into the future of digital advertising.
• Growth & High Performance: Our culture is dynamic, global, and built on excellence. We are committed to your success, offering the modern tools, mentorship, and development opportunities you need to thrive.
• Belonging & Impact: We foster a welcoming, diverse environment where approachable, resourceful, and passionate people excel. Through our employee‑ledEmployee Resource Groups (ERGs), you can actively drive change in areas like sustainability, women’s empowerment, charitable initiatives, and DE&I.

Equal Opportunity Employer
Teads is committed to diversity, equity, and inclusion at all stages of recruitment and employment. We celebrate unique perspectives and are dedicated to building a team that reflects the global communities we serve.