IT Operations Engineer

Auger; Dallas (TX); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Commuter benefits

Job summary

Auger is seeking an experienced IT Operations Specialist to enhance the reliability of our Dallas office. The role involves managing employee support, technology logistics, and automation workflows to improve efficiency.

The ideal candidate has over 5 years of experience in IT operations, with a strong focus on Microsoft 365 and comfort with macOS and Windows environments. Auger offers competitive compensation, comprehensive benefits including medical and 401(k), with a base salary range of $80,000 – $120,000 annually.

Qualifications

• 5+ years of experience in IT operations or a related field.
• Hands-on experience with Microsoft 365 at scale, including identity and access management.
• Comfort supporting both macOS and Windows environments.

Responsibilities

• Own employee support and in-office technology reliability.
• Partner with IT Operations Engineer in Dallas office.
• Manage onboarding and off-boarding logistics.

Skills

IT operations experience

Microsoft 365 proficiency

macOS support

automation instinct

clear communication

independent work style

AI usage

Tools

Jamf

Tines

Claude Code

n8n

Job description

Build at Auger

Auger is the autonomous operating system for supply chains. It connects enterprise supply chain systems—ERP, WMS, TMS—into a single data layer, then uses AI to detect problems, evaluate trade-offs, and execute decisions automatically. The platform eliminates the coordination tax: the time and capital lost when disconnected systems force humans to become the integration layer between planning and execution. Actions that previously required days of meetings and manual coordination happen in seconds, within constraints the customer defines. Founded by Dave Clark and backed by $100M from Oak HC/FT. Headquartered in Bellevue, Washington.

About The Team & Role

Auger is building the operating system for supply chain. Every engineer, scientist, and operator running that mission relies on tools and systems that just work. No friction, no lag, no firefighting. That's this role. You’re not a help desk. You're the person who makes operations possible from the inside out, keeping Auger's own infrastructure as tight and reliable as the product we're building for our customers.

What You’ll Do

• Be the IT presence in our office, owning employee support, in‑office technology (AV, networking), and the day‑to‑day reliability of the environment our team builds in.
• Partner closely with the IT Operations Engineer covering our Dallas office.
• Own onboarding and off‑boarding logistics end‑to‑end: account provisioning, hardware management, and making sure every new hire hits the ground running.
• Build automation workflows that eliminate coordination overhead and amplify team output using tools like Tines, Claude Code, or n8n.
• Administer and scale SaaS tools including Microsoft 365 and Intune; manage macOS devices via Jamf with security and compliance configurations that hold up under scrutiny.
• Document workflows and improve IT processes with scale in mind. Systems that work for 50 people should still work at 500.
• Participate in an on‑call rotation for urgent support issues; be the person the team can count on when something breaks.

What you bring

• 5+ years of experience in IT operations or a related field.
• Hands‑on experience with Microsoft 365 at scale, including identity and access management and its use as an IDP.
• Comfort supporting both macOS and Windows environments and managing a distributed, mixed device fleet; Jamf experience is a strong plus.
• An instinct for automation. You see manual processes as problems worth solving, not just tickets to close.
• Clear, confident communication: you translate technical issues into plain language and leave people feeling helped, not talked past.
• The ability to operate with minimal oversight in a fast‑moving environment where priorities shift and initiative matters more than waiting for direction.
• AI‑native working style. You use AI tools to amplify your output, apply judgment about when and how to use them, and hold yourself to a high bar on what you ship.

Compensation & Benefits

As part of our commitment to People Powered Greatness, we invest in our team members with competitive compensation and a comprehensive benefits to support your health, financial future, and daily life. The package includes medical, dental, and vision coverage, a 401(k) with company match, and commuter benefits. Total compensation may include a combination of a competitive base salary and equity. Your initial placement within our salary range will be based on your experience, qualifications. The base pay range for this role is $80,000 – $120,000 per year.

Auger considers all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Additionally, our privacy policy is available at https://auger.com/privacy-notice/.