Product Lead - Customer Solutions

Auger; Dallas (TX); On-site; USD 180,000 - 250,000; Full time

Job summary

Auger is seeking a Product Manager, Supply Chain Technology, to bridge the gap between complex supply chain operations and our product development teams in an in-office Bellevue setting. You’ll shape the product vision, prioritize requirements, and validate AI-powered solutions that operators actually adopt.

You’ll partner with engineering, design, and data science to ensure solutions are usable, credible, and grounded in reality, translating operator needs into actionable features and roadmaps

Qualifications

• Experience running or supporting complex supply chains during digital transformations.
• Strong product instincts balancing user empathy, technical depth, and business judgment.
• Able to translate operators’ language into software team communication.

Responsibilities

• Translate reality into product requirements for AI-powered tools.
• Champion usability and adoption through the product lifecycle.
• Collaborate with engineering, design, and data science to balance feasibility and practicality.
• Validate prototypes, stress-test edge cases, and refine features for real-world impact.
• Inform the roadmap from customer engagements into actionable insights.
• Maintain product integrity by flagging misaligned features early.
• Define and track success metrics tied to business outcomes.
• Elevate the operator’s voice in design sessions.

Skills

Supply chain experience

Product instincts

Systems thinking

Cross-functional collaboration

Translate operator language

Job description

Product Manager, Supply Chain Technology • Bellevue • Product & Design • In office • Full-time

Build at Auger

Auger is the autonomous operating system for supply chains. It connects enterprise supply chain systems—ERP, WMS, TMS—into a single data layer, then uses AI to detect problems, evaluate trade-offs, and execute decisions automatically. The platform eliminates the coordination tax: the time and capital lost when disconnected systems force humans to become the integration layer between planning and execution. Actions that previously required days of meetings and manual coordination happen in seconds, within constraints the customer defines.

Founded by Dave Clark and backed by $100M from Oak HC/FT. Headquartered in Bellevue, Washington.

About the Role

On the Product Management team, you’ll bridge the gap between the complex realities of global supply chain operations and our product development teams. Your mission is to ensure we build tools that supply chain professionals actually adopt, trust, and rely on to run their businesses. You’ll use your hands‑on experience running or supporting complex supply chains to shape the product vision, guide prioritization, and validate solutions that solve real operational pain. You’re the connective tissue between our customers’ operational challenges and our engineers’ technical creativity — ensuring everything we ship is usable, credible, and grounded in reality.

What You’ll Do

• Translate reality into product requirements: Solve real‑world supply chain operations problems by leading the design of AI‑powered tools.
• Champion usability and adoption: Bring the operator’s perspective into every stage of the product lifecycle — from concept reviews to release testing.
• Collaborate cross‑functionally: Partner closely with engineering, design, and data science to ensure our solutions balance technical feasibility with operational practicality.
• Validate and iterate: Use your industry expertise to stress‑test prototypes, identify edge cases, and refine features for real‑world impact.
• Inform the roadmap: Distill learnings from customer engagements into actionable insights that shape near‑term priorities and long‑term strategy.
• Maintain product integrity: Raise concerns early when proposed features don’t align with customer needs, ensuring we invest our time wisely.
• Measure impact: Define and track success metrics that reflect business outcomes in real dollars.
• Elevate the operator’s voice: Lead internal briefings and design sessions that ensure the voice of the user stays at the center of every product decision.

Who you are

• You’ve run or supported complex supply chains through digital transformations — and understand the realities of enterprise systems (ERP, WMS, TMS, OMS, etc.).
• You bring strong product instincts and can balance user empathy, technical depth, and business judgment.
• You’ve likely been in rooms where tech overpromised and underdelivered — and you bring a healthy skepticism that helps us build trustworthy products.
• You know how to build credibility with operators, translating between their language and that of software teams.
• You think in systems and workflows, not just features — connecting the dots across people, processes, and data.
• You’re motivated by impact, not just output — and measure success by what customers actually adopt and rely on.

Compensation & Benefits

As part of our commitment to People Powered Greatness, we invest in our team members with competitive compensation and a comprehensive benefits to support your health, financial future, and daily life. The package includes medical, dental, and vision coverage, a 401(k) with company match, and commuter benefits. Total compensation may include a combination of a competitive base salary and equity. Your initial placement within our salary range will be based on your experience, qualification. The base pay range for this role is $180,000 – $250,000 per year.

Auger considers all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.