IT Operations & DR Manager — On‑Site Tucson

R E Darling Co; Tucson (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid Time Off

401K with company match

9/80 Schedule (Off every other Friday)

NOI (Quarterly Profit sharing)

Job summary

REDAR, located in Tucson, AZ, seeks an experienced Technical Support Manager to lead the IT team, manage escalations, and develop disaster recovery and continuity plans. The role requires strong leadership, technical background, and a focus on customer service excellence.

The successful candidate will oversee IT infrastructure, security, and procurement while guiding staff development and performance, with on-site work in a standard office setting.

Qualifications

• Bachelor's degree in a computer-related field or equivalent.
• Minimum three years’ managerial experience.
• Three years’ experience in Windows server administration and identity management (Entra/Office 365).
• Familiarity with Disaster Recovery/Business Continuity planning.
• Experience with DoD contractors preferred.

Responsibilities

• Oversee IT staff and daily operations.
• Manage escalation and customer service quality.
• Lead disaster recovery and business continuity planning.
• Maintain IT infrastructure, security, and compliance.
• Direct hardware/software procurement and vendor management.

Skills

Leadership

IT management

Customer service

IT infrastructure

Network/security

Education

Bachelor's degree in computer-related field

Tools

Windows Server

Microsoft Entra ID

Office 365

Cisco Meraki

Job description

REDAR, located in Tucson, AZ, seeks an experienced Technical Support Manager to lead the IT team, manage escalations, and develop disaster recovery and continuity plans. The role requires strong leadership, technical background, and a focus on customer service excellence.

The successful candidate will oversee IT infrastructure, security, and procurement while guiding staff development and performance, with on-site work in a standard office setting.