IT Operations/Business Coordinator Lead - (Lead - Manager)

Halliburton; Houston (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

World Class Benefits

Job summary

Halliburton, in Houston, seeks an experienced IT/Operations leader with broad regional responsibility. You will supervise diverse teams, manage IT service delivery, and coordinate hardware/software deployments, infrastructure, and vendor relations.

Responsibilities include overseeing asset and incident management via ServiceNow, aligning with IT standards, and guiding project and program management across units. Onsite role with comprehensive benefits.

Qualifications

• Undergraduate degree in a related technology or business field or equivalent work experience.
• Typically requires 6–8 years or more of IT and business processes experience.
• Experience in IT coordination and management.

Responsibilities

• Supervise regional/local areas across operations, applications, business units, customer service, infrastructure, program management and service delivery.
• Manage and prioritize requests for hardware, software, systems access, and user support.
• Coordinate hardware and software installation and configuration for desktops, laptops, printers, servers and networks.
• Review IT requirements to deliver cost-effective solutions in line with IT standards, policies and procedures.
• Act as escalation contact to resolve IT service delivery and billing issues.
• Support application architecture, standards/tools, licensing, release and portfolio management.
• Coordinate business unit alignment, customer advocacy, demand management and project management.
• Support service desk, security administration, request management, desktop support and delivery management.
• Oversee infrastructure services including network/server operations, firewall management, software distribution and security policy.
• Coordinate supplier relations; support program management and regional service delivery.
• Supervise others and coordinate activities; plan work and administer policies.
• Oversee ServiceNow for asset, change, CMDB and incident management.
• Oversee asset and incident management.

Skills

ITIL

CompTIA

SAP

Essbase

Hyperion

Project management

Networking

Cloud

Education

Bachelor's degree in related tech or business

Tools

ServiceNow

Job description

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

Job Responsibilities

• With general autonomy, responsible for "regional/local" supervision, support and deployment needs in one of seven key areas: Operations, Applications, Business Unit, Customer Service, Infrastructure, Program Management, Service Delivery Center.
• Responsible for managing and prioritizing requests for hardware, software, systems access, and user support.
• Responsible for coordinating hardware and software installation and configuration for desktop computers, laptop computers, printers, servers, and networks.
• Reviews IT requirements to deliver the most cost- effective solutions in conformance with IT standards, policies, procedures, and best practices.
• Acts as an escalation contact to help resolve IT service delivery and billing issue.
• Applications, such as application architecture, standards/tools and development, software licensing, release management and portfolio management.
• Business Unit, such as business alignment, customer advocacy, demand management, and project management.
• Customer Services, such as service desk, security administration, request management, desktop support, COE standards, problem management and delivery management.
• Infrastructure Services, such as computer/mainframe operations, network operations (WAN/LAN), server management (e-mail and web), firewall management, software distribution and security policy.
• Supports supplier relations where applicable. Program Management, such as , communication planning, process development, project management, project prioritization and monitoring.
• Service Delivery Center, such as the regional delivery of customer service, support, project management, communications and infrastructure services.
• Supervises others either directly or through subordinate supervisors.
• Coordinates diverse activities within a functional area.
• Plans work and administers policies.
• Job role is independently accountable for a large staff or support arm of the organization or a single profit/loss or revenue center, major product line, or support function.
• ServiceNow platform for asset management, change, CMDB and incident management.
• Asset and Incident management

Continued Job Responsibilities

• Financial planning, SAP, Essbase and Hyperion knowledge preferred, reporting.
• Contract, cost and vendor management.
• Basic-Mid skills in project management preferred.
• Solid foundations in IT infrastructure (networking, telecoms, cloud, etc.)
• Desired certifications: ITIL, CompTIA.

Qualifications

• Undergraduate degree in a related technology or business field, or equivalent work experience.
• Typically requires 6-8 years or more of experience in IT and business processes.
• Experience in IT coordination and management.

World Class Benefits

At Halliburton, we're committed to providing you and your family with a comprehensive and affordable benefits package - which means we offer support for your physical, emotional, financial and parental needs, both now and in the future. When you join our team, you'll have access to a wide range of resources designed to help you thrive at work and at home.

Compensation Information

Compensation is competitive and commensurate with experience.

Location

Houston, Onsite

Job Details

• Additional Locations for this position:
• Requisition Number: 213044
• Experience Level: Experienced Hire
• Job Family: Support Services
• PSL: Information Technology
• Full Time / Part Time: Full Time

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.