IT Operations Analyst — Own Onboarding & Global Tech Support

Harvey; United States; On-site; USD 6,234 - 9,351; Full time

Job summary

Harvey in Bengaluru is seeking an IT Operations Analyst to join our BizTech team and deliver a seamless employee experience through hands‑on IT support from onboarding onward.

You will handle onboarding/offboarding, troubleshoot with macOS/Windows/mobile, manage Google Workspace, Okta, Slack, and other SaaS tools, and help maintain security and networking basics in a fast-growing, global environment.

Qualifications

• Minimum 2+ years of IT support experience in a fast-paced startup or tech environment.
• Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android).
• Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
• A strong customer service mindset—friendly, patient, and proactive—with a relentless focus on quality of experience.
• Familiarity with basic networking concepts (Wi-Fi, VPNs, firewalls, IP troubleshooting).
• Strong communication and stakeholder management skills, especially with non-technical teams.
• Ability to thrive in a fast-paced, high-growth, and global environment.

Responsibilities

• Create a great employee experience through hands-on IT support for employees in Bengaluru office.
• Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment.
• Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues.
• Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences.
• Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools.
• Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
• Assist with basic security best practices and help enforce IT policies.
• Collaborate with the IT team on automation, documentation, and process improvements.
• Identify and track recurring problems and their root causes, working with system owners to solve them permanently.

Skills

IT support

macOS

Windows

iOS/Android

Customer service

Networking

Communication

Global environment

Tools

Google Workspace

Okta

Slack

Job description

Harvey in Bengaluru is seeking an IT Operations Analyst to join our BizTech team and deliver a seamless employee experience through hands‑on IT support from onboarding onward.

You will handle onboarding/offboarding, troubleshoot with macOS/Windows/mobile, manage Google Workspace, Okta, Slack, and other SaaS tools, and help maintain security and networking basics in a fast-growing, global environment.