IT Operations Analyst IV (US)

TD; Charlotte (NC); On-site; USD 41,000 - 62,000; Full time

Job summary

TD is seeking an IT Operations Analyst IV in Charlotte, NC to provide broad operational support for applications and systems, including incident management, environment monitoring, and production support. You will assist with installation, configuration, upgrades, and script development to address gaps and improve reliability, while gathering data for problem determination and ensuring timely resolution.

Collaborating with stakeholders, you will escalate issues, communicate status, and help

Qualifications

• Associates degree with technical certification or equivalent Bachelor's degree.
• 3+ years of IT operations/support experience.
• A+, Microsoft, Cisco, TQM, ITIL certifications preferred.

Responsibilities

• Provide day-to-day support for applications/systems and incident management.
• Assist with installation, configuration, and upgrades of business applications.
• Develop and monitor scripts to address gaps in the environment.
• Perform problem determination and data analysis.
• Escalate issues and communicate status to stakeholders.

Skills

Problem solving

Communication

Incident management

Customer service

Education

Associates degree (with Technical Certification) or Bachelor's degree equivalence

Tools

Excel

Job description

Work Location:Charlotte, North Carolina, United States of AmericaHours:40Pay Details:$29.75 - $44.50 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business:Technology SolutionsJob Description:The IT Operations Analyst IV provides a broad range of operational service / support which may include environment management, maintenance, monitoring, performance and incident management and/or production support activities to enable technology for own area of specialization.Depth & Scope:Performs work on all aspects of the application/system supportProvides effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; performs controlled and timely resolution of incidents while prioritizing and monitoring client satisfactionActs as a reference for team members or clientsApplications/systems are moderate to highly complex and performed under minimal management supervisionEnsures timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicates project status and provides timely escalation of issues to ensure project objectives are metActively involved in resolving client applications issuesSupports the installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders.Develops, installs and monitors scripts using appropriate tools to address gaps in the application/system, to simplify and enhance the application/system environmentPerforms problem determination including data gathering and analysisEnsures post incident/secondary documentation is accurate and completeEducation & Experience:Associates degree (with Technical Certification) or work experience equivalent to Bachelor's degree3+years' experienceA+, Microsoft, Cisco, TQM, ITIL Certification preferredPreferred Qualifications:1+ years' experience in change management1+ years of experience coordinating low complexity technology activities/efforts/initiatives2+ years of intermediate Excel experience2+ years drafting highly informative communications with customers and management3+ years' experience in technology support environmentPhysical Requirements:Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%Domestic Travel – OccasionalInternational Travel – NeverPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – NeverReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn moreAdditional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationTD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [e-mail] . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.