Lockbox Process Specialist III

TD; Mount Laurel Township (NJ); On-site; USD 32,000 - 40,000; Part time

Job summary

TD Bank in Mount Laurel, New Jersey is seeking a Payments & Deposit Operations Representative II for a part-time role (20 hours weekly). The position provides broad operational support, handling transactions across multiple systems with a focus on accuracy and adherence to SLAs.

Strong communication with internal partners and customers is essential, with opportunities for growth within TD's Total Rewards framework.

Qualifications

• High School diploma required.

Responsibilities

• Executes transactions accurately, on time and in line with established guidelines/procedures while adhering to SLAs.
• Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution.
• Supports partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
• Interacts with partners by responding to requests in an effective and timely manner.
• Uses effective relationship skills when communicating with partners/colleagues/customers.

Education

High School diploma

Job description

Work Location:Mount Laurel, New Jersey, United States of AmericaHours:20Pay Details:$22.50 - $29.00 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business:Personal & Commercial BankingJob Description:The Payments & Deposit Operations Representative II provides a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations function. Communicates with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes.Depth & Scope:Works within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and several systems or applications characterized by a combination of manual and automated processesTransactions and activities require process knowledge for own area of expertise and could include ad hoc non-routine requests across multiple jurisdictionsTransactions are characterized by low to moderate risk/financial impactLow to moderate decision-making authority within defined parametersIdentifies issues and resolves or escalates internally as required (within a prescribed set of parameters/rules)Typically interacts with internal partners and external customers (as needed)Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activitiesRequires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supportedEducation & Experience:High School diplomaCustomer Accountabilities:Executes transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintainedIdentifies opportunities to improve service deliverySupports partners with incoming transactions, validating information as needed to perform adjustments within authority levelsInteracts with partners by responding to requests in an effective and timely mannerUses effective relationship skills when communicating with partners/colleagues/customersShareholder Accountabilities:Completes assigned workload to meet SLA requirements for service and productivityUnderstands internal and industry regulations, remains informed of emerging issues and applies appropriate due diligence in adherence with operating policies/proceduresConsistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriateSupports the timely and accurate completion of business processes including completing and recording transactions for either the organization or clientsActively reviews internal processes/activities and provides ideas for process improvementInvestigates and escalates non-standard or high-risk activities as appropriateAdheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)Be knowledgeable of and complies with Bank Code of ConductEmployee/Team Accountabilities:Participates fully as a member of the team, promotes team effectiveness and contributes to a positive work environmentSupports the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and shares ideasParticipates in personal performance management and development activities, including cross training within own teamKeeps others informed and up to date about all relevant or useful information related to day-to-day activitiesContributes to a fair, positive and equitable environment that supports a diverse workforceActs as a brand ambassador for function and the bank, both internally and/or externallyPhysical Requirements:Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%Domestic Travel – OccasionalInternational Travel – NeverPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – NeverReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn moreAdditional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationTD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [e-mail] . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.