IT Operations Analyst III

State of Nebraska; Lincoln (NE); On-site; USD 47,000 - 55,000; Full time

Benefits offered by this job

13 paid holidays

156% state-matched retirement

Tuition reimbursement

Health insurance

Job summary

State of Nebraska seeks an IT Operations Analyst III to provide senior-level support for enterprise-wide network infrastructure including firewalls, routers, switches, and wireless. The role involves installation, maintenance, project coordination across agencies, and ensuring reliable network operations.

The ideal candidate has an associate degree and 3–5 years of related experience, with strong documentation and training skills. Travel is required as part of duties.

Qualifications

• Associate’s or other two-year technical degree in computer engineering/science, communications/electronic equipment, or related discipline of study.
• Three to five years of work experience in installation, maintenance, and upgrade of equipment and components of a large communications network.
• Any equivalent combination of education and experience will be considered.

Responsibilities

• Provide senior-level technical support for Core Firewall, Routers, Wireless, and Switch configuration and maintenance.
• Coordinate multiple networking projects across multiple agencies.
• Install and decommission network equipment as required.
• Evaluate network systems and determine patch/upgrades and future tech needs.
• Develop procedures, create documentation, and assist clients and IT staff.
• Train new hires and provide ongoing guidance to analysts.

Skills

Network equipment configuration

Troubleshooting data networks

Documentation writing

Project coordination

Customer service

Education

Associate’s or technical two-year degree in a related field

Job description

Job Posting

JR2026-00028391 IT Operations Analyst III (Open)

The work we do matters!

The work we do matters!

Hiring Agency

Administrative Services - Agency 65

Location:

Lincoln, NE

Hiring Rate

$36.111

Job Posting

JR2026-00028391 IT Operations Analyst III (Open)

Applications No Longer Accepted On

(If no date is displayed, job is posted as open until closed)

Job Description

The Office of the Chief Information Officer does not sponsor STEM or non-immigrant work visas for this position.

Under the supervision and direction of the Core team IT Supervisor, this position will be responsible for advanced problem resolution, installation, and maintenance of Enterprise-wide Switches, Routers, Wireless and Firewalls. Other responsibilities include planning, design, development, optimization, documentation, and performance of the Statewide Wide Area Network.

Look at what we have to offer!

• 13 paid holidays
• Vacation and sick leave that begin accruing immediately
• Military leave
• 156% (that's not a typo!) state-matched retirement
• Tuition reimbursement
• Employee assistance program
• 79% employer paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Fun, inviting teammates
• A safe and secure environment

At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority.

Job Duties

Provide technical support at a senior level for Core Firewall, Routers, Wireless, and Switch configuration and maintenance. Provide technical support at a senior level for installation, operation, trouble shooting, and repair of network hardware. Coordinate multiple networking projects across multiple agencies at any given time. Installs and decommissions included. Evaluate network systems and determine the need for patches, upgrades, and analyze future technical needs. Develop and maintain procedures and processes, create documentation, and assist clients and other information technology employees. Train new hires and provide ongoing guidance to fellow analysts. Other duties as assigned and within the scope of the classification.

Requirements / Qualifications

Minimum Qualifications

Associate’s or other similar two year technical degree in computer engineering/science, communications/electronic equipment, or related discipline of study AND three to five years of work experience strategic work planning, and conducting the installation, maintenance, and upgrade of equipment and components of a large communications network in addition to performing the analysis of network/electronics equipment and preparing related technical recommendations; three additional years of applicable work experience can be substituted for a degree. Any equivalent combination of education and experience will be considered.

Preferred Qualifications

Extensive knowledge of information technology theory, principles, and practices. Working knowledge of enterprise network devices is also preferred. Network certifications are desired. Knowledge of Wireless Firewalls, Switching, and or Routing on an enterprise scale.

Other

This position requires travel. As such, the incumbent must be able to present a valid driver’s license or another form of reliable transportation. Regular and reliable attendance required.

Knowledge, Skills, & Abilities

Installing and configuring network equipment. Implementing disaster recovery plans. Knowledge of information technology theory, principles, and practices. Working knowledge of computer hardware, software, local and wide area network systems. Knowledge of client/server network protocols and Internet/Intranet applications. Extensive knowledge of troubleshooting data networks and troubleshooting tools. Skill in delivering responsive, quality customer service. Ability to write clear and concise documentation of systems and procedures. Ability to successfully coordinate multiple projects across an enterprise network. Ability to read, understand and apply information from technical manuals.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.