IT Operations Analyst III

son; Lincoln (NE); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

13 paid holidays

Immediate vacation/sick accrual

Military leave

State retirement match

Tuition reimbursement

Health insurance ( employer-paid)

Life insurance $20k

PSLF program

Career advancement opportunities

Training and development

Supportive teammates

Job summary

State of Nebraska is seeking an IT Operations Analyst III to provide senior technical support for statewide network infrastructure, including firewalls, routers, wireless, and switches. The role focuses on installation, operation, troubleshooting, and cross-agency project coordination across a large enterprise.

Qualifications include an associate degree and 3–5 years of relevant experience; travel is required.

Qualifications

• Minimum qualifications: Associate's or two-year technical degree plus 3–5 years of relevant experience; substitutions allowed.
• Preferred: extensive IT theory knowledge and enterprise network device familiarity; network certifications desired.
• Other: travel required; valid driver's license or reliable transport.

Responsibilities

• Provide senior-level support for Core Firewall, Routers, Wireless, and Switch configuration and maintenance.
• Coordinate multiple networking projects across agencies; installation, operation, and repairs of network hardware.
• Develop and maintain procedures, create documentation, and assist clients and other IT staff; train new hires.

Skills

Network troubleshooting

Documentation

Project coordination

Customer service

Education

Associate's degree in computer engineering/science, communications/electronic equipment, or related discipline

Job description

The work we do matters!

Hiring Agency: Administrative Services - Agency 65

Location: Lincoln, NE

Hiring Rate: $36.111

Job Posting: JR2026-00028391 IT Operations Analyst III (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

Job Description

The Office of the Chief Information Officer does not sponsor STEM or non-immigrant work visas for this position.

Under the supervision and direction of the Core team IT Supervisor, this position will be responsible for advanced problem resolution, installation, and maintenance of Enterprise-wide Switches, Routers, Wireless and Firewalls. Other responsibilities include planning, design, development, optimization, documentation, and performance of the Statewide Wide Area Network.

Look at what we have to offer!

• 13 paid holidays
• Vacation and sick leave that begin accruing immediately
• Military leave
• 156% (that's not a typo!) state-matched retirement
• Tuition reimbursement
• Employee assistance program
• 79% employer paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Fun, inviting teammates
• A safe and secure environment

At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority.

Job Duties

Provide technical support at a senior level for Core Firewall, Routers, Wireless, and Switch configuration and maintenance. Provide technical support at a senior level for installation, operation, trouble shooting, and repair of network hardware. Coordinate multiple networking projects across multiple agencies at any given time. Installs and decommissions included. Evaluate network systems and determine the need for patches, upgrades, and analyze future technical needs. Develop and maintain procedures and processes, create documentation, and assist clients and other information technology employees. Train new hires and provide ongoing guidance to fellow analysts. Other duties as assigned and within the scope of the classification.

Requirements / Qualifications

Minimum Qualifications: Associate's or other similar two year technical degree in computer engineering/science, communications/electronic equipment, or related discipline of study AND three to five years of work experience strategic work planning, and conducting the installation, maintenance, and upgrade of equipment and components of a large communications network in addition to performing the analysis of network/electronics equipment and preparing related technical recommendations; three additional years of applicable work experience can be substituted for a degree. Any equivalent combination of education and experience will be considered.

Preferred Qualifications: Extensive knowledge of information technology theory, principles, and practices. Working knowledge of enterprise network devices is also preferred. Network certifications are desired. Knowledge of Wireless Firewalls, Switching, and or Routing on an enterprise scale.

Other: This position requires travel. As such, the incumbent must be able to present a valid driver's license or another form of reliable transportation. Regular and reliable attendance required.

Knowledge, Skills, & Abilities

Installing and configuring network equipment. Implementing disaster recovery plans. Knowledge of information technology theory, principles, and practices. Working knowledge of computer hardware, software, local and wide area network systems. Knowledge of client/server network protocols and Internet/Intranet applications. Extensive knowledge of troubleshooting data networks and troubleshooting tools. Skill in delivering responsive, quality customer service. Ability to write clear and concise documentation of systems and procedures. Ability to successfully coordinate multiple projects across an enterprise network. Ability to read, understand and apply information from technical manuals.

Benefits We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Be