IT Operations Analyst

Stefanini North America and APAC; Owensboro (KY); On-site; USD 90,000 - 135,000; Full time

Job summary

Stefanini Group is seeking an IT Operations Analyst for a globally recognized company in Owensboro, Kentucky. This 3rd shift role runs Monday to Friday from 10 PM to 7 AM, focusing on IT service delivery, support, and validation within GMP-regulated manufacturing environments.

You will translate business requirements into technical solutions, participate in system deployments, ensure CSV/GxP compliance, and collaborate with IT and OT teams to maintain continuity.

Qualifications

• 7+ years in IT operations in manufacturing or regulated environments.
• Experience deploying global systems in multinational settings.
• Strong GMP, GAMP, and CSV background.

Responsibilities

• Translate business requirements into technical specifications for IT solutions.
• Support MES/LES and lab systems in production environments.
• Lead IT maintenance, incident response, and escalation processes.
• Validate changes following CSV and GxP procedures.
• Ensure IT disaster recovery and business continuity planning.
• Coordinate with vendors for lab instruments and systems.

Skills

SQL skills

GxP knowledge

CSV validation

MES/LES support

SAP experience

IT systems integration

Education

B.S. in Computer Science

Tools

SAP ECC

S/4HANA

Job description

Stefanini Groupis looking fora IT Operations Analyst for a globally recognized company!

3rd shift role Monday to Friday 10 PM to 7 AM***

Job Responsibilities

• Understand the business requirements; perform analysis and translation of business requirements to technical specifications; provide solutions design, build, and deploy IT solutions and services; provide maintenance and support.
• Act as IT service and solution facilitator for IT factory-based systems (Manufacturing, Quality, Warehouse Management, Open+, Logistic supply chain)
• Actively participate in the implementation of new systems and digital initiatives in the Manufacturing and Supply Chain areas.
• Collect business requirements for changes in processes and technical areas.
• Formalize scope and deliverables for technical processes and changes.
• Execute the deployment and localization of the global IT system solutions.
• Execute Digital Pillar activities (Align with Operations zero loss journey and boot performance by digital capabilities).
• Provide maintenance and support for local and global IT system solutions. Perform troubleshooting and solving issues as they occur in day-to-day business.
• Adhere to relevant policies, procedures, and standards to achieve quality and compliance of solutions and services.
• Collaborate with equipment vendors and internal stakeholders to qualify laboratory instruments and systems in accordance with GxP guidelines.
• Prepare, review, and maintain Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) documentation for IT systems.
• Track and document configuration changes to lab equipment and associated software to ensure traceability and compliance.
• Coordinate and execute IT resiliency and disaster recovery procedures specific to IT systems, ensuring business continuity and data integrity.
• Support periodic validation and requalification of Lab IT systems to maintain compliance with GxP and regulatory standards.
• Act as primary IT liaison for lab-based systems, ensuring integration with global IT platforms while meeting local compliance and operational needs.
• Monitor and respond to lab IT incidents, ensuring timely resolution and proper escalation where required.

Job Requirements

• Bachelor's degree in computer science, Information Systems, Engineering, or a related technical field (or equivalent experience)
• 7+ years of progressive experience in IT operations, application support, or solution delivery within manufacturing or regulated industrial environments
• Experience working in multinational/global organizations supporting site-level deployment of global systems
• Strong background in GMP, GAMP, and Computer System Validation (CSV)
• Hands-on experience supporting MES/LES platforms in production, quality, and warehouse environments
• Strong SAP experience (ECC and/or S/4HANA) supporting manufacturing, supply chain, or quality processes
• Deep understanding of manufacturing execution, materials management, and supply chain workflows
• Provide operational support for mission-critical production and lab systems.
• Support incident triage, root cause analysis, and corrective actions to minimize production impact
• Execute validation activities in accordance with established CSV and GxP frameworks
• Implement approved system changes following established change management and validation procedures
• Support system upgrades, patches, and enhancements in coordination with global IT teams

Level Of Knowledge, Skills, And Authority

• Advanced troubleshooting across applications, database, and interface layers
• Strong SQL skills for data analysis, incident investigation, and validation support
• Experience with system integrations, data flows, and change control in validated environments
• Experience with IT resiliency, disaster recovery, and business continuity for mission-critical systems
• Write and execute SQL statements to support operational reporting, incident investigation, data validation, and root cause analysis; troubleshoot SQL query performance, data integrity, and interface-related data issues.
• Provide hands-on support for Operational Technology (OT) systems in manufacturing and laboratory environments, including MES/LES, equipment interfaces, historian systems, and shop floor applications.
• Understand IT/OT system platform architecture, including application, database, interface, middleware, and infrastructure layers, and how they interact within regulated manufacturing environments.
• Troubleshoot issues across the IT/OT boundary, identifying root causes related to applications, databases, interfaces, or network connectivity, and supporting OT teams during production-impacting events.
• Support OT and manufacturing teams with real-time troubleshooting of system behavior, data flow disruptions, and integration issues affecting production and quality processes.
• Demonstrate working knowledge of network and connectivity concepts, including firewall rules, ports and protocols, and network segmentation between IT and OT zones.
• Collaborate with network and infrastructure teams to diagnose and resolve connectivity issues impacting manufacturing, laboratory, and OT systems while adhering to site security and compliance standards.