IT OPERATIONS ADMINISTRATOR

Cowiweb; Wisconsin; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid holidays

Paid time off

401k plan with company match

Job summary

Complete Office of Wisconsin is seeking an IT Operations Administrator to oversee and regulate the technology infrastructure and processes of the IT department, in coordination with the IT Network/Infrastructure Technician.

You will manage daily IT operations, study the PICK database, and work with vendors to implement policies and improve efficiency, while ensuring compliance with parent company standards and GIS cooperative regulations.

Qualifications

• Bachelor’s degree in Computer Science or IT or related field.
• Proven experience as IT Operations Administrator with system installation, configuration and analysis.
• Strong leadership and communication skills to interact with staff, management and customers.
• Knowledge of IT infrastructure, networks and cloud computing; PICK Basic is a plus.
• Ability to manage multiple projects and vendor relationships.

Responsibilities

• Overseeing the daily operations of the IT department and ensuring that systems and networks are running smoothly.
• Learn the database structure of the PICK system and work to develop and implement policies, procedures, processes and reports to improve IT operations and increase efficiency and productivity.
• Managing technology vendors and service providers to ensure that the organization's technological needs are met, including writing specifications and coordinating testing and communication of changes.
• Evaluating and implementing new technologies and systems that improve IT infrastructure and support the organization’s goals, while responding to customer needs.
• Maintaining an up-to-date IT policy framework in line with the parent company and industry regulations (GISP).
• Managing the IT budget and coordinating with the CFO to align expenses with financial goals.
• Anticipating hardware and OS replacements and communicating needs to the CFO.
• Assessing system performance and developing tools for improvement; managing period closings, purges and database integrity testing.
• Providing support and guidance to stakeholders via help desk as back up to the Network/Infrastructure Technician IT Operations Manager.

Skills

Leadership

Networking

Cloud computing

Vendor management

Help desk support

Communication

PICK Basic knowledge

Education

BSc/BA in Computer Science/IT

Tools

PICK Basic

Job description

Complete Office of Wisconsin is looking for an IT Operations Administrator to oversee and regulate the technology infrastructure and operational processes of our organization's IT department in conjunction with the IT Network/Infrastructure Technician.

An IT Operations Admin will be responsible for managing the day-to-day operations of the IT team, ensuring the availability and reliability of all systems and networks, managing data base and technology vendors, and implementing new technologies and processes to improve efficiency and productivity.

They must interact with customer-based personnel and IT departments to facilitate connectivity, systems interaction and data integrity.

They must ensure that the organization's IT policies and procedures are up to date and compliant with our parent company and industry standards and regulations.

IT Operations Administrator Responsibilities:

• Overseeing the daily operations of the IT department and ensuring that systems and networks are running smoothly.
• Learn the database structure of the PICK system and work to develop and implement policies, procedures, processes and reports to improve IT operations and increase efficiency and productivity.
• Managing technology vendors and service providers to ensure that the organization's technological needs are met. This includes writing specifications and working with vendor to test and document as well as communicating to staff all systems' changes.
• Evaluating and implementing new technologies and systems that improve IT infrastructure and support the organization’s technology goals, as well as responding to our customers changing needs and communications.
• Maintaining a strong understanding of the organization's business needs and working closely with other departments to ensure that IT is aligned with those needs.
• Ensuring that the organization's IT policies and procedures are up to date and compliant with our parent company and industry standards and regulations (GISP).
• Managing the IT budget and working with the CFO to ensure that expenses are in line with the organization's financial goals
• Anticipating replacement of hardware and operating systems and communicating with the CFO any needs.
• Assess system performance and develop tools for improvement. Manage period closings, purges and database file integrity testing.
• Provide support and guidance to stakeholders via help desk as back up to the Network/Infrastructure Technician IT Operations Manager

Requirements:

• An IT Operations Admin should have a BSc/BA in Computer Science, IT or relevant field
• Proven experience as IT Operations Admin Experience with system installation, configuration and analysis
• Thorough knowledge of networks and cloud computing Strong leadership skills to effectively manage a team of IT professionals and drive performance.
• Excellent communication skills to effectively interact with team members, senior management, customers and other stakeholders.
• Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues. Knowledge of PICK Basic system a plus.
• Ability to manage multiple projects
• Problem-solving aptitude

Job Type: Full-time

This position includes a competitive salary and benefits package, includingmedical, dental, vision, life, and disability insurance, paid holidays, paid time off, and a 401k plan with company match.

This is a great opportunity to join a successful company!

Equal Employment Opportunity: Complete Office is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law. We will consider for employment qualified applicants with arrest and conviction records.