Manager, IT Operational Readiness

LUMA Energy ServCo; San Juan (PR); On-site; USD 90,000 - 120,000; Full time

Job summary

LUMA Energy ServCo in Puerto Rico seeks a leader to run the IT Operational Readiness governance, guiding SOPs, knowledge management, and change management to ensure resilient IT, OT, and cybersecurity operations across the organization.

You will manage budgets, KPIs, and CAB oversight, mentor teams, align with regulatory standards, and drive continuous improvement to strengthen business continuity and readiness in a complex utility IT environment.

Qualifications

• Bachelor's degree in IT, CS, IS, CE, IE, or related field required.
• 5 years of experience in a similar functional role, with at least 3 years overseeing employees directly, leading teams, budgets and projects.
• 5 years in IT including IT Operations, Infrastructure, Service Management, Operational Readiness or Change Management.

Responsibilities

• Establish governance practices for IT Operational Readiness and ensure documentation and readiness for implementation.
• Implement SOP and Knowledge Management programs to preserve institutional knowledge and promote consistent practices.
• Identify and mitigate operational risks, gaps, and single points of failure through cross-functional governance.
• Manage departmental budgets, plans, resources, and performance objectives to optimize resource allocation.
• Monitor KPIs and metrics to measure readiness, governance effectiveness, and continuous improvement.
• Guide and develop team members to achieve objectives and growth.
• Oversee Change Management process and CAB activities for effective evaluation and approval of changes.
• Lead adherence to policies and regulatory standards across teams to mitigate compliance risks.
• Plan and execute restoration and emergency preparedness activities to strengthen resilience.

Skills

Operational Governance

Operational Readiness

Change Management

Knowledge Management

Business Continuity

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, Industrial Engineering, Business Administration or related field

Master's degree

Job description

Job Summary

Leads the operational governance framework across the Information Technology organization, providing direction for IT Operational Readiness, Change Management, process governance, documentation standards, SOP governance, knowledge management, and implementation readiness. Ensures standardized, sustainable, and resilient operations that reduce risk, strengthen business continuity, preserve institutional knowledge, and drive operational excellence across Information Technology, Operational Technology, and Cybersecurity.

Job Description

Manages the IT Operational Readiness function by establishing governance practices, process documentation standards, and readiness requirements that ensure operational processes are documented, approved, standardized, and ready for implementation.

Implements Standard Operating Procedure (SOP) and Knowledge Management programs to preserve institutional knowledge, promote consistent operational practices, and support organizational sustainability.

Evaluates and mitigates operational process risks, documentation gaps, and single points of failure through cross-functional governance and collaboration to strengthen business continuity and organizational readiness.

Manages departmental budgets, operational plans, strategies, resources, and performance objectives to optimize resource allocation and achieve operational targets.

Monitors and analyzes departmental KPIs and performance metrics to measure operational readiness, governance effectiveness, organizational performance, and continuous improvement opportunities.

Guides and develops team members to achieve departmental objectives, strengthen organizational capability, enhance collaboration, and support employee growth, engagement, and productivity.

Manages the enterprise IT Change Management process and provides governance, oversight, and direction for Change Advisory Board (CAB) activities to ensure effective change evaluation, approval, and implementation.

Leads, models and ensures consistent application of policies and regulatory standards across teams to support ethical operations and mitigate compliance risks.

Leads and validates the planning and execution of restoration and emergency preparedness activities to strengthen operational resilience and response capacity.

Assumes and oversees expanded duties aligned with organizational priorities and professional scope to drive departmental effectiveness and strategic alignment.

Supervisory responsibilities: Yes

Education & Experience

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, Industrial Engineering, Business Administration or related field.
• 5 years' experience in a similar functional role, with at least 3 years overseeing employees directly, leading teams, budgets and projects in a Supervisor role.
• 5 years' experience in Information Technology, including IT Operations, Infrastructure, Service Management, Operational Readiness, Change Management, Process Governance, or related disciplines.
• Experience managing day-to-day operations, teams, defining work plans and achieving departmental objectives.

Preferred Qualifications:

• Master's degree.
• Experience developing enterprise operational governance frameworks, process documentation standards, knowledge management programs, and operational readiness practices.
• Experience supporting Information Technology.

Additional Qualifications:

• Additional education may substitute for the required experience when it aligns with the competencies and knowledge necessary for the role: Master's degree in Information Technology, Business Administration, Engineering, Organizational Leadership or related field may substitute when accompanied by a minimum of 3 years of experience performing related functions and at least 2 years in a Manager role.

Competencies (Skills)

• Operational Governance: Establishes and leads the governance framework that drives standardization, oversight, accountability, and operational effectiveness across the technology organization.
• Operational Readiness: Ensures processes, teams, documentation, and operational requirements are in place to support successful implementation and sustained operations.
• Change Management: Provides governance and oversight for enterprise change processes and Change Advisory Board (CAB) activities to support controlled and effective change implementation.
• Knowledge Management: Establishes and sustains knowledge management and SOP programs that preserve institutional knowledge, promote operational consistency, and support organizational sustainability.
• Business Continuity: Identifies and mitigates operational risks, documentation gaps, and single points of failure to strengthen organizational resilience and continuity.

Licenses/Certifications

Required:

Valid Puerto Rico driver's license

Preferred:

ITIL 4 Foundation or Managing Professional Project Management Professiona