IT Network Technician

Resource Logistics Inc.; Minot (ND); On-site; USD 34,000 - 49,000; Full time

Job summary

Resource Logistics Inc. in Minot, ND is seeking an IT Network Technician to support and manage network infrastructure, ensuring performance and reliability in a demanding environment.

The role covers responding to ServiceNow tickets, patching and installing equipment, locating circuits, and providing smarthands support for telecom infrastructure. Strong Cisco/fiber experience and onsite availability are required.

Qualifications

• Must have hands-on experience with Cisco networking and fiber infrastructure.
• Experience performing site services support for network devices (console/remote).
• Familiarity with routing, switching, firewalls, WiFi, IPT, RF equipment.

Responsibilities

• Respond to ServiceNow incident tickets and provide timely resolution.
• Patch, install, and swap network equipment as needed.
• Identify network circuits and demarc locations; assist with IMAC for LAN and voice devices.
• Coordinate with vendors and contractors; ensure compliance with change management procedures.
• Troubleshoot power cables, check hardware status, and perform routine maintenance.
• Support environmental monitoring and disaster recovery activities.

Skills

Cisco experience

Fiber experience

Rack and stack

Site Services support

Routing and switching

Job description

The IT Network Technician will be responsible for supporting and managing network infrastructure and related devices, ensuring optimal performance and reliability.

Responsibilities

• Respond to ServiceNow incident tickets.
• Patching cable installation and recovery.
• Installing power leads.
• Installing, removing or swapping equipment.
• Locating and or identifying network circuits and tagging the demark location.
• Providing escort services for Company third party vendors or subcontractors wherever Contractor is providing support.
• Adhering to the risk management processes, including conducting walkthroughs, work permits, change management, attending safety training; and reporting incidents.
• Comply with the Company's audit requirements, information protection requirements, security requirements and standards detailing physical access management, and Company standards for operational excellence.
• Troubleshooting and patching power cables.
• Identifying a switch port location.
• Pinging key Devices and performing DNS lookups.
• Troubleshooting, installing, and where necessary removing equipment and/or components; and during troubleshooting perform visual checks for hardware failure lights or console error messages, power status and hardware labels wherever Contractor is providing dedicated support or when Contractor’s technician is at the site.
• Assisting with the identification and reporting of communications room environmental issues to the Company (e.g. lack of cooling, water leaks).
• Perform IMAC activities for end user business LAN and voice devices.
• Adhere to Company change management procedures and practices.
• Monitor and respond to emergency conditions affecting operations to the extent that services can be safely provided (e.g. hurricanes, earthquakes, etc.).
• Adhere to Company’s Business Continuity Plans and Disaster Recovery Plans.
• Provide smarthands support for other telecommunications infrastructure, including, but not limited to:
• Fiber optic and copper cable installation, maintenance, troubleshooting and repair (working with cabling contractor as required).
• WiFi and BLE systems.
• Microwave systems installation, maintenance, troubleshooting and repair.
• Radio systems (HF, VHF, UHF, 2-way, radar, …) installation, maintenance, troubleshooting and repair.

Required Skills

• Experience in Cisco and fiber.
• Experienced in racking, stacking, cabling and decommissioning of network hardware devices.
• Experienced in Site Services support for network device maintenance and support (console/remote).
• IT/Telecoms experience with but not limited to routing, switching, firewalls, WiFi, IP Telephony (“IPT”), and Radio Frequency (“RF”) equipment (as required) such as microwave radios, cellular nodes, and very-small-aperture terminal (“VSATs”).

Preferred Skills

• Additional certifications in networking or telecommunications.
• Experience with advanced troubleshooting techniques.

Pay range and compensation package

Rate - $30/hr. on W2.

Equal Opportunity Statement

Company is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.