IT Network Support Engineer – Microsoft Azure

Borr Drilling; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in the energy sector seeks an IT Infrastructure Support professional to assist with onsite and remote IT needs. The role involves managing Azure Cloud environments, providing hardware and software support, and ensuring compliance with security protocols. Candidates should have significant experience in Microsoft technologies and excellent customer service skills. This position offers the opportunity for immediate employment and a dynamic work environment.

Qualifications

• Minimum 3 years in Azure cloud environment.
• 5 years overall in Infrastructure or Network Management.
• Hands-on with Microsoft technologies and networking.

Responsibilities

• Manage Azure Cloud Environment and provide Help Desk support.
• Document IT assets and ensure compliance with security policies.
• Liaise with security and vendor teams for operational needs.

Skills

Troubleshooting OS and application logs

Azure Cloud

Microsoft 365

Networking management

Education

Certification in Azure, Cloud, and Microsoft Technologies

Tools

Microsoft technologies

MS SQL Server

3rd party software for IT management

Job description

IT Infrastructure Support role that provides onsite or remote assistance to end users with hardware & software issues. Mainly supporting users based in Singapore and point of contact for subcontractors. As a member of the PRMMS IT team, he/she will report to the IT Dept Head.

Key Responsibilities

• Manage and support Azure Cloud Environment and IIS Setup and Configuration and Deployment of applications
• Manage and support Microsoft Office 365 environments
• Provide Help Desk support for workstations, laptops, peripherals, and other IT devices
• Provides technical support to employees for network infrastructure, software & hardware
• Works with help desk ticketing system to open, update, and close tickets in a timely and complete manner
• Manage and document IT assets (workstations, network, software license. mobile)
• Ensure all IT assets comply with company security policies, including patch management
• Install & upgrade Operating Systems (OS), corporate & business applications
• Manage DHCP IP address reservation for workstations
• Troubleshoot hardware & software issues. Escalate to 3rd party vendor as necessary.
• Advise users on corporate IT best practices & security and compliance guidelines and best practices
• Liaise with Security, Application, and Database Support teams in projects and day-to-day operations
• Liaise with 3rd party vendors for integration and installation of hardware & software required for office use, i.e. printers, door access, payroll applications
• Liaise with CTO & Team Leader for IT asset purchase, upgrade & obsolescence
• Manage onboarding and offboarding of staff for IT related
• Provide quality customer service in response to IT Support
• Administer Documentation including PO for related Invoices, claims, etc.
• Handle ISO compliance
• Provide relevant support as necessary and other ad-hoc assignments
  
  

Requirements

• Minimum 3 years of working experience in Azure cloud environment
• Overall 5 years’ experience in Infrastructure or Network Management
• Hands-on experience supporting Microsoft technologies (e.g. Windows, Azure, M365, Intune, SCCM/WSUS) and Apple MacBook
• System administration experience with troubleshooting OS and application logs and knowledge of administrative tasks required to address system-level issues.
• Hands-on experience in managing & replacing computer hardware, software and accessories
• Knowledge of commonly used 3rd party software, e.g., antivirus, proxy client, VPN client
• Experience in modern networking management. (DNS, DHCP, routing, firewall, Wi-Fi)
• Knowledge and experience in managing MS SQL Server environment will be a plus
• Certification in Azure, Cloud, and Microsoft Technologies is a must.
• Fluent in English, both written and oral
• Able to start work immediately