IT Network Specialist (Helpdesk/Cust Support) FT– 6893

Coast Guard Exchange (USCGCSC); Chesapeake (VA); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Paid annual leave

Sick leave

Holiday pay

Medical/Dental/Vision insurance

Flexible Spending Accounts

Pension plan

401k Savings Plan

Life Insurance

Short/Long Term Disability

Tuition assistance

Paid parental leave

Job summary

Coast Guard Exchange (USCGCSC) is seeking an IT Network Specialist (Helpdesk/Cust Support) in Chesapeake, VA. The role provides first-line IT Helpdesk support, administering workstations and servers, and ensuring system security configurations are tested and maintained.

Strong customer service and communication are essential as you assist users via multiple channels. The position requires flexible hours, including evenings and weekends, with duties spanning trouble-shooting, systems

Qualifications

• Certificate or Associate Degree in Computer Science, IT, or related field, or HS diploma with 2 years helpdesk experience.
• Experience with Windows servers/workstations, network switches, wireless APs/controllers, firewalls, VPN, and POS systems.
• Experience with Active Directory user management.

Responsibilities

• Provide first-line IT Helpdesk support to end users via ticket system, phone, email, and walk-up.

Skills

Customer focus

Problem solving

Strong communication

Hands-on IT support

Education

Associate degree in Computer Science/IT

High school diploma with 2 years helpdesk experience

Tools

MS Office 365

Active Directory

Windows Server

LAN/WAN networking

VPN

POS systems

Job description

Announcement: 6893

Opening Date: 27 August 2026 Pay Plan/Series/Pay Band: NF-2210-03

Closing Date: Until Filled Work Schedule: Full Time (30-40 hours/week)

Position: IT Network Specialist (Helpdesk/Cust Support) Salary: $26.00/hour +DOE

Who May Apply: All Sources Location: Chesapeake, VA - Headquarters

Turn Tech Problems into Solutions!

Put your IT skills to work supporting CSC and Coast Guard Exchange operations. If you're a customer-focused problem solver with hands-on experience troubleshooting systems, networks, and user issues, we want you on our team!

Duties

The purpose of the position is to provide Information technology Helpdesk support for CSC and its Exchanges. The role of Help Desk Support is to provide the first line of support to end users on a variety of issues. The incumbent provides systems administration support on workstations and servers. The incumbent is responsible for installing and testing the system security configuration and monitoring, operating, troubleshooting and maintaining workstations and server hardware and software. Provides excellent customer service and demonstrates strong interpersonal communications aligned to receiving helpdesk support calls and responding to verbal and written queries for IT assistance from users via ticket system, telephone, email, and walk-up. Uses strong problem-solving skills and superior communication skills (email, phone, and in-person) both verbal and written. Performs other related duties as assigned.

You will be evaluated for this position based on how well you meet the qualifications below. Your resume/application must demonstrate the required experience/education.

Minimum Qualifications Required

• Certificate or Associates Degree in Computer Science, Information Technology, or closely related field; or high school diploma or GED and two (2) years of helpdesk support including MS Office 365.
• Flexible work hours required, including holidays, weekends and evenings. Available to work standard and off duty hours as required to support and sustain IT functions.
• Experience configuring, implementing, administering, and troubleshooting distributed Windows servers and workstations, network switches, wireless access points/controllers, firewalls, VPN, and Point of Sale (POS) systems.
• Experience with Active Directory, creating, deleting and modifying user accounts.
• Ability to routinely lift 30 lbs.

Preferred (in Addition To The Minimum)

• Bachelor's Degree in Computer Science or a closely related field or 4years of experience with computer systems and design; troubleshooting techniques; and full understanding of all Windows Architecture including Windows Server experience may be substituted for education requirement.
• Active certification in related Microsoft IT certifications such as MTCS or MCSA (Windows Client/Server).
• Network+ and Security+ certifications

Uscg Community Services Command Comprehensive Benefits

• Paid Annual and Sick Leave
• Holiday Pay
• Medical/Dental/Vision Insurance
• Flexible/Dependent Spending Account
• Pension Plan
• 401k Savings Plan
• Life Insurance
• Short Term/Long Term Disability
• Tuition Assistance
• Paid Parental Leave

Other Essential Information

• Residency Requirements: Non-U.S. nationals, who are authorized to work in the U.S. and applying for any DHS position, must have resided within the United States, or U.S. territories, for at least three of the last five years.
• Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes.
• Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute.
• Must satisfactorily complete a Federal Background check and all pre-employment requirements, which may include, but are not limited to, background checks, security clearances, drug testing, verification of employment history, and any other requirements applicable to this position. Additionally, you may be required to meet specific job-related qualifications or certifications as a condition of your employment.
• Applicants may not be employed in the chain of command of their relatives.
• This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status.

PRIVACY ACT NOTICE

The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code, Sections 301, 1104, 1302, 2103, 3301, 3304, Executive Order 9397, and Departmental Regulations.

Authority:

The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code, Sections 301, 1104, 1302, 2103, 3301, 3304, Executive Order 9397, and Departmental Regulations.

Principal Purpose:

To collect information needed to determine how well an applicant’s education and work experience qualifies them for the job they are applying for.

Routine Use:

This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness, information that is relevant to the subject matter involved in a pending judicial or administrative proceeding.

Disclosure:

Voluntary, however, failure to disclose the requested information may result in an applicant not receiving consideration for a position in which the information is needed.

Paperwork Reduction Act Statement:

An agency may not conduct or sponsor an information collection, and a person is not required to respond to this information unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-0120, expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimate you can write to U.S. Coast Guard, Community Services Command, 510 Independence Parkway, Suite 500, Chesapeake, VA 23320.