IT Manager (Teton Outfitters)

3M HEALTHCARE; Rigby (ID); Hybrid; USD 140,000 - 170,000; Full time

Job summary

Polaris is seeking an on-site IT and digital enablement leader for its Apparel Center of Excellence, Teton Outfitters, in Rigby, Idaho. You will guide day-to-day IT operations, collaborate on a practical digital strategy and product roadmap, and own delivery for a 24/7 global organization with a dotted line to executive leadership.

You will manage a team of 5 plus contractors, shape roadmap, manage budgets, and ensure reliable service delivery while aligning with business goals across

Qualifications

• Bachelor's degree in IT, Business, or related field or equivalent work experience.
• 7+ years IT team management experience in a global setting.
• Experience supporting SAP and/or NetSuite ERP systems.
• Experience operating within a matrixed, global IT organization.
• Understanding of product lifecycle management from concept through release.
• Broad information services knowledge across apps, devices, networks, and security.
• Experience implementing packaged or custom software solutions (CAD, PLM, CRM, ERP, WMS, SCM).
• Exposure to NetSuite ERP, SAP, Centric PLM, HighJump WMS, Shopify, and SCA preferred.

Responsibilities

• Ensure visible, reliable IT service delivery with SLAs, metrics, and dashboards.
• Lead a team of 5 plus shared resources and external contractors.
• Partner with leaders to shape and execute a digital strategy and roadmap.
• Staff and resource digital/IT initiatives; manage vendors and delivery.
• Establish budgets, outcomes, and delivery plans for prioritized work.
• Drive product delivery practices and refine team methodologies.
• Translate user needs into clear product requirements and backlog items.
• Facilitate agile delivery activities and backlog grooming.
• Coordinate feedback, maintain roadmap, and manage releases across stakeholders.
• Lead IT project management and change management efforts.
• Monitor status post-release and drive continuous improvement.

Skills

Leadership

Communication

Planning & Organization

Product lifecycle management

Education

Bachelor's Degree in IT, Business, or related field

Tools

SAP

NetSuite ERP

Centric PLM

HighJump WMS

Shopify

SCA

Job description

Position Overview

In this role, you will lead on‑site IT and digital enablement for Polaris’ Apparel Center of Excellence facility, Teton Outfitters, in Rigby, Idaho, supporting Polaris’ Parts, Garments & Accessories (PG&A) business unit. You will manage day‑to‑day IT operations while also partnering with business leaders to plan and execute a practical digital strategy and product roadmap that supports business goals. You will lead a team, coordinate shared resources, and oversee external contractors to ensure reliable service delivery for a 24/7 global organization. You will report to the Sr. Director of Digital Product with a dotted‑line relationship to the VPGM of Apparel at Polaris corporate. This is a compelling opportunity to own both site‑level IT delivery and meaningful digital outcomes, with direct visibility to local and enterprise stakeholders at the global leader in Powersports.

Key Responsibilities

• Ensure visible, reliable IT service delivery through service level agreements, metrics, and performance dashboards, and support infrastructure planning, implementation, and maintenance for business applications and operations.
• Lead and develop a team of 5, along with shared resources and external contractors, to meet business needs and support the broader global enterprise.
• Partner with business leaders to shape and execute a digital strategy, vision, and product roadmap aligned to business goals and KPIs.
• Plan, staff, and resource digital and IT initiatives effectively, including selecting, managing, and holding vendors accountable for delivery.
• Establish and manage product and project budgets, expected outcomes, and delivery plans to support prioritized work.
• Drive product delivery practices, including defining and evolving team methodology and tools to improve execution and consistency.
• Gather, synthesize, and translate user and stakeholder needs into clear product requirements and prioritized backlog items, including well‑defined user stories and acceptance criteria.
• Facilitate and contribute to agile delivery activities, including iteration planning, cross‑team planning, sprint reviews, retrospectives (as needed), and ongoing backlog grooming and maintenance.
• Coordinate stakeholder feedback and expectations, maintain an up‑to‑date roadmap, and manage release planning and schedules across internal and external stakeholders.
• Lead IT project management efforts and incorporate change management approaches to drive alignment, engagement, and adoption.
• Monitor product status and feedback after release and use insights to inform improvements while maintaining focus on quality and delivery outcomes.

Desired Competencies

• Leadership: You inspire, guide, and empower others to achieve their best by setting clear direction, fostering trust, and creating an environment where people feel supported, motivated, and accountable for delivering results.
• Communication: You clearly convey information, ideas, and expectations to diverse audiences, adjusting your message to ensure understanding and alignment.
• Planning & Organization: You manage time, resources, and priorities effectively to meet deadlines and deliver consistent results.

Qualifications

• Bachelor's Degree in IT, Business, or related field or equivalent work experience.
• Minimum 7 years of IT team management experience.
• Experience supporting SAP and/or NetSuite ERP.
• Experience working within a global IT organization and managing relationships within a matrixed structure.
• Demonstrated understanding of product lifecycle management from concept through release, including enhancements and upgrades.
• Broad information services domain knowledge, including application development, end‑user devices, servers, databases, networks and telecommunications, collaboration tools, and security.
• Experience implementing and supporting packaged and/or custom software solutions (e.g., CAD, PLM, CRM, ERP, WMS, SCM); experience with NetSuite ERP, SAP, Centric PLM, HighJump WMS, Shopify, and SCA is preferred.

Local to, or able to relocate to, the Rigby, ID area and work in a hybrid environment with in‑office presence required Monday through Wednesday.

Travel up to 15%.

This position is not eligible for sponsorship.

To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.

EEO Statement

Teton Outfitters is an Equal Opportunity Employer and will make all employment‑related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.