IT Manager- Systems & Infrastructure

Premier Staffing Partners; Knoxville (TN); On-site; USD 85,000 - 120,000; Full time

Job summary

Premier Staffing Partners seeks an experienced IT Manager to lead a team of Systems Administrators and Engineers responsible for enterprise infrastructure, security, and ongoing improvement. This role involves hands-on leadership, coordination with IT leadership and Security, and ensuring reliable, well-supported technology environments.

The ideal candidate will manage people, oversee projects, improve processes, and step in to make critical decisions when needed.

Qualifications

• Requires a Bachelor's degree in Information Systems, Information Technology, or related field.
• At least 3 years of IT management or equivalent experience.
• Proven leadership of technical IT professionals.

Responsibilities

• Lead and manage a team of IT Systems Administrators and Engineers responsible for enterprise infrastructure and systems support.
• Provide coaching, mentoring, and performance feedback to direct reports.
• Coordinate workloads and priorities to meet service levels and project timelines.
• Monitor health, availability, and performance of infrastructure systems.
• Collaborate with Security and IT teams to implement security improvements and patches.
• Enforce security policies and access controls across the IT environment.
• Plan and manage technology projects and training needs for end users.

Skills

IT leadership

Team management

Project coordination

Security collaboration

Communication skills

Education

Bachelor's degree in Information Systems/IT

Tools

Windows OS

Active Directory

Azure Active Directory

Microsoft Office

Job description

Benefits: Full company benefits package offered

Position Overview

Our client is seeking an experienced IT Manager to lead a team responsible for the administration, support, security, and ongoing improvement of the organization's enterprise systems and infrastructure.

This position will provide hands‑on leadership to Systems Administrators and Engineers while partnering with IT leadership, Security, and other technical teams to maintain reliable, secure, and well‑supported technology environments. The ideal candidate will be comfortable managing people, coordinating technical work, improving processes, and stepping in to help make critical decisions when needed.

• Candidates must currently reside within approximately one hour of Knoxville, TN.
• Candidates must be able to successfully complete the company's required background and credit checks.

Key Responsibilities

• Lead and manage a team of IT Systems Administrators and Engineers responsible for enterprise infrastructure and systems support.
• Provide coaching, mentoring, performance feedback, and professional development to direct reports.
• Help establish priorities, coordinate workloads, and ensure team responsibilities are completed within established service level expectations.
• Monitor the overall health, availability, performance, and operational condition of infrastructure systems.
• Oversee routine system monitoring, log reviews, scheduled job verification, and other activities necessary to maintain system reliability.
• Partner with Information Security and other IT teams to implement and maintain security improvements, system updates, patches, and related infrastructure changes.
• Help ensure established security policies and procedures are consistently followed across the IT environment.
• Oversee activities related to system security and integrity, including configuration backups, recovery processes, access rights, port security, access list verification, and related controls.
• Identify opportunities to improve team performance, operational efficiency, processes, and service quality.
• Plan, coordinate, and manage technology projects involving infrastructure improvements, system enhancements, or the implementation of new technologies.
• Collaborate with technical leadership to identify training needs and support the development of end-user training for new and existing technologies, products, policies, and procedures.
• Conduct performance evaluations and address performance or disciplinary matters when necessary.
• Maintain awareness of current IT priorities, emerging technologies, and new hardware and software being introduced within the organization.
• Serve as a backup to other IT leadership when needed, including participating in meetings and making operational decisions in their absence.
• Participate in relevant training, seminars, and conferences to stay current with evolving technologies and best practices.
• Perform other duties and responsibilities as assigned by IT leadership.

Qualifications

• Bachelor's degree in Information Systems, Information Technology, or a related field preferred.
• At least 3 years of experience in IT management or a comparable combination of education and professional experience.
• Demonstrated experience leading, supervising, or developing technical IT professionals.
• Strong understanding of Microsoft Windows operating systems.
• Working knowledge of Microsoft Active Directory and Azure Active Directory.
• Basic understanding of networking concepts, including LAN, WAN, wireless networking, and VPN technologies.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, Visio, and Project.
• Strong communication, organizational, leadership, and problem‑solving skills.
• Ability to prioritize competing initiatives, manage technical projects, and work effectively across IT teams.

What This Role Offers

This is an opportunity to take on a leadership role with direct responsibility for a technical infrastructure team while contributing to the ongoing improvement, security, and reliability of the organization's technology environment.