IT Manager - Network Operations

OhioHealth Corporation; Columbus (OH); Hybrid; USD 120,000 - 160,000; Full time

Job summary

OhioHealth Corporation seeks an IT Manager for Network Operations to oversee LAN, WAN, data center networking, wireless, and internet connectivity. You will ensure performance, availability, reliability, and SLA attainment while coordinating with NOC, Engineering, Architecture, Service Management, and cybersecurity teams.

The role focuses on leading day-to-day operations, on-call coverage, runbooks, incident escalation, and continuous process improvement.

Qualifications

• Bachelor's Degree OR Equivalent Experience in Computer Science, Engineering, or related field.
• 10+ years in Information Technology with increasing responsibilities.

Responsibilities

• Determine strategic direction of enterprise networking in line with OhioHealth goals.
• Review client requests and coordinate requirements for new projects and software/hardware changes.
• Set capacity, performance, availability, and recoverability for projects and departments.
• Coordinate and evaluate work of technical staff and prepare performance reviews.
• Establish infrastructure policies, procedures, and service offerings.
• Review and improve capacity, availability, change, and configuration management processes.

Skills

IP network engineering

Team leadership

Vendor management

Network security

Education

Bachelor's Degree

Master's Degree preferred

Tools

Network automation tools

Configuration management

Network observability tools

Job description

## IT Manager - Network OperationsApply: HYBRID - BLOM ADMINISTRATIVE CAMPUS: Full time: Posted Today: JR160771**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.**Job Description Summary:**The manager oversees LAN, WAN, wireless, data center networking, and internet connectivity; ensures performance, availability, reliability, and service-level attainment; and coordinates with the NOC, Engineering, Architecture, Service Management, Cybersecurity, carriers, and suppliers. Operations and Reliability: Core duties include leading day-to-day network operations, maintaining 24x365 on-call coverage, managing runbooks and escalation paths, coordinating event triage, tracking operational KPIs, improving monitoring, supporting operational readiness, reducing manual work through automation, and contributing to resilience and disaster recovery planning. The manager develops the operations team through coaching, performance management, training, career planning, succession planning, and workforce coverage. The role also owns major incident escalation, root cause analysis, corrective actions, risk-assessed changes, stakeholder updates, and continuous process improvement. Business and Governance Duties: Additional responsibilities cover customer engagement, cross-department communication, vendor and contract management, operating and capital budgets, project planning, network design review, production transition, documentation, monitoring, training, information security, and protection of confidential information. \\*This is a hybrid position in Columbus, OH.**Responsibilities And Duties:**20% Determines strategic direction of enterprise desktop, server, storage, data management, database technologies, and/or data center operations in conjunction with other Information Services leadership in support of OhioHealth corporate goals. Evaluates, recommends, and implements best practices and technologies for the cost-effective management of enterprise servers and data. Recommends and implements high-availability and disaster recovery solutions for critical systems. 25% Reviews and evaluates client requests for new projects, production support, and new or updated software or hardware. Determines technical requirements and coordinates schedules and related departmental activities related to implementation of such requests. 20% Establishes capacity, performance, availability, and recoverability requirements for strategic and departmental projects. 20% Coordinates and evaluates work of technical staff and prepares performance reviews. Projects long-range staffing and budget requirements. 15% Establishes effective infrastructure policies and procedures. Establish service offerings. 10% Establishes and reviews capacity, availability, service continuity, change, and/or configuration management processes and procedures. Evaluates, proposes, and implements new technologies and processes to improve process maturity. 10% Assures that enterprise infrastructure is well understood and documented. The major duties/ responsibilities and listed above are not intended to be all-inclusive of the duties, responsibilities and to be performed by associates in this job. Associate is expected to all perform other duties as requested by supervisor. As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time**Minimum Qualifications:**Bachelor's Degree**Additional Job Description:****MINIMUM QUALIFICATIONS*** Bachelor's Degree OR Equivalent Experience* Field of Study: Computer Science, Engineering, or related field* Years of experience: 10+ years in Information Technology demonstrating increased responsibilities **DESIRED ATTRIBUTES*** IP network engineering experience is strongly recommended.* Master's Degree in Computer Information Systems, Business Administration, Healthcare Administration, or related field is preferred.* Demonstrated excellent problem-solving skills, as well as excellent verbal and written communication skills.* Experience with various telecommunications services, vendors, and suppliers, and with network equipment and software.* Excellent operational knowledge of data centers and infrastructure.* Experience with network automation, configuration management, and network observability tools.* Experience managing blended onshore/offshore teams and managed-service suppliers under contractual service levels. **SPECIALIZED KNOWLEDGE**Expert knowledge of enterprise networking technologies including routing, switching, wireless networking, software-defined networking, telecommunications systems, voice platforms, network security, cloud connectivity, and data center networking architectures. Proven experience designing and supporting highly available, geographically dispersed healthcare networks supporting mission-critical clinical applications. Demonstrated ability to lead teams responsible for large-scale infrastructure deployment and project delivery across multiple locations while balancing operational support, strategic initiatives, and organizational priorities. Strong understanding of project management methodologies, portfolio management, infrastructure architecture, systems integration, and technology lifecycle management. Knowledge of healthcare regulatory requirements, cybersecurity frameworks, disaster recovery planning, business continuity practices, and operational resiliency standards. Experience developing enterprise standards, governance processes, service offerings, and operational metrics. Strong financial and business acumen with experience managing departmental budgets, capital planning, forecasting, contract negotiations, vendor management, cost-benefit analyses, and strategic technology sourcing. Exceptional leadership, communication, and relationship-building skills with the ability to influence executive stakeholders, clinical leadership, business partners, and technology teams. Experience leveraging automation, orchestration, analytics, and AI technologies to improve operational efficiency, service quality, deployment consistency, and team productivity. Builds high-performing teams through coaching, mentoring, talent development, succession planning, and performance management. **Work Shift:**Day**Scheduled Weekly Hours :**40**Department**IT Operations Administration