Senior IT Engineer- Voice Applications

OhioHealth; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

OhioHealth in the United States seeks a Senior IT Engineer in the Voice/Telecom Engineering space. You will partner with infrastructure teams, architects, and vendors to plan, evaluate, and implement technologies and services across the telecom and network stack.

The role emphasizes technology strategy, roadmap execution, standards, and automation to deliver reliable, high‑quality solutions for internal customers. You will also manage vendor relationships within the IS Network department.

Qualifications

• Bachelor’s Degree required.
• 8 years of technical engineering experience.
• Strong knowledge of telecom/voice platforms and related technologies.

Responsibilities

• Operations: coordinate with customers and vendors on crisis, change, and release management and ITIL processes.
• Technology strategy: develop roadmaps, standards, and automation for infrastructure technologies.
• Research and analysis: plan and justify initiatives including TCO, optimization and efficiency.
• Supplier management: monitor vendor performance and produce status reports to meet quality expectations.

Skills

Technical engineering

ITIL processes

Vendor management

Education

Bachelor’s Degree

Tools

CCaaS platforms

Voice systems

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

The Senior IT Engineer reports to the Voice/Telecom Engineering Manager within the Network and Infrastructure Department and works in collaboration with infrastructure architects/engineers/advisors, Enterprise Architects, applications teams, and 3rd party vendors to plan, budget, and oversee the evaluation, selection, implementation, operation, and performance of technologies as well as 3rd party vendors within their respective specialty area of responsibility.

The primary focus of this role is technology strategy, roadmap development and execution, standards development, and process automation in support of providing solutions that are always on and provide the best possible experience for our customers.

The role may also be responsible for the management of outcomes delivered by third-party supplier vendors and for interacting with and owning the relationship with the internal customers within the business units and service lines at OhioHealth.

Responsibilities And Duties:

40% - Operations
Works with internal customers and 3rd party vendors to communicate, coordinate, manage expectations, approve, and assist with operational processes such as crisis management, support escalation, change management, release management, capacity management, and other ITIL processes
20% - Technology Strategy
Assists and sometimes leads the development of technology strategy and roadmap within a given area of specialty including design, documentation, communication, and implementation of new or existing standards for infrastructure technologies while remaining current on industry trends
10% - Research and Analysis
Analyzes, plans, justifies, schedules, and coordinates the implementation and maintenance of the specialty area’s administrative, operational, and financial initiatives including TCO, optimization, and efficiency
25% - Supplier Management
Works with suppliers and, when needed, vendors to produce outcomes consistent with organizational strategy. Overseas reporting metrics, dashboards, and status reporting to meet expectations for quality and performance for discretionary, support and maintenance work.
5% - Financial Management - Plans, monitors and controls operating and capital budget for assigned areas of responsibilities.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Minimum Qualifications:

Bachelor’s Degree (Required)

Additional Job Description:

• Field of Study: Business Administration, Computer/Management Information Systems, Computer Science, Engineering, Mathematics, or Related Field
• Years of Experience: 8 years technical engineering experience

SPECIALIZED KNOWLEDGE

Subject matter advisor of specialized technologies necessary to support clinical operations and information systems along with the ability to gather, analyze and interpret business drivers to support the program and organization. Project management and process excellence with strong analytical data-driven approach to problem solving. Strong interpersonal skills along with proven leadership. Advanced technical knowledge of telecom/voice application platforms for contact center/CCaaS, wireless communications, overhead paging, and/or faxing.

Kind and Length of Experience: Eight years of experience in technical engineering role. Participation in process improvement or project work.

DESIRED ATTRIBUTES

Specialized knowledge:

• Design thinker
• Curious & Creative
• Able to function in tactical and operational levels
• Strong communicator and collaborator
• Able to work collaboratively in a highly matrixed environment
• Ability to effectively drive people, process, and technology changes
• Proven record of effective leadership
• Subject Matter Expert

Highly self-motivated with the ability to drive resources toward deadlines and manage ambiguity to effectively solve problems by embracing the health system’s highly dynamic, constantly changing environment. Knowledge of regulatory and contractual compliance is beneficial. Experience leading large, complex projects across multiple functional departments. Experience in a complex healthcare organization is beneficial. The ability to explain complex technical ideas and issues to both technical and non-technical audiences is desired.

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

IS Network

Join us!
… if your passion is to work in a caring environment
… if you believe that learning is a life-long process
… if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

Remote Work Disclaimer:

Positions marked as remote are only eligible for work from Ohio.