IT Manager - M&T Bank Stadium

AECOM; Baltimore (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

AECOM seeks an IT Manager to oversee technology resources and systems at M&T Bank Stadium. The role includes managing IT applications, training staff, and ensuring system performance. Ideal candidates will have extensive experience in hospitality technology and strong leadership skills, contributing to an inclusive and effective team environment.

Benefits

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Shopping Program

Health & Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts

Qualifications

• Minimum of 5 years supporting POS systems in hospitality/restaurant industry.
• Strong leadership and communication skills.
• Ability to analyze issues and follow escalation plans.

Responsibilities

• Oversee performance of all IT applications and systems.
• Train management teams in system usage.
• Act as primary contact for IT issues and support.

Skills

Networking

Database Management

Scripting

Leadership

Communication

Education

BS/MS in Computer Science or related field

Tools

Cloud-based POS systems

PCI compliance

Job description

Levy Sector

Position: IT Manager - M&T Bank Stadium

Pay range: $55,000 - $75,000

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy: The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary:

As the IT Manager, you will be responsible for overseeing the maintenance and effective use of all systems and technology resources at the location.

Key Responsibilities:

1. Oversee the performance of all IT-based applications and systems at the location.
2. Train and support management teams in the proper use and maintenance of systems and applications.
3. Conduct proactive maintenance of systems and IT infrastructure at the location.
4. Act as the primary point of contact for issues/user queries.
5. Serve as the primary contact for systems support and IT-related inquiries within their region.
6. Coordinate system and application training through the Home Office IT team with vendors or internal resources as requested.
7. Follow IT service priorities to ensure the best support and communication to their locations, regional support teams, and the Home Office.
8. Provide systems support.
9. Coordinate on-site support for location events as requested.
10. Act as the escalation point for the support of all IT-related systems.
11. Manage location system issue logs.
12. Participate in regularly scheduled calls with Home Office personnel and vendors to review outstanding issues.
13. Communicate progress to relevant location, regional, and Home Office personnel as needed.
14. Maintain inventory counts of all field-based systems by location and service offering within their respective region.
15. Follow up with location and Regional Management at regular intervals to ensure systems are performing as expected.
16. Ensure systems and servers are properly patched, on a consistent software version, and running in a stable environment throughout their region, due quarterly.
17. Escalate location-level system upgrade/replacement requirements and development requests to the Home Office IT team.
18. Assist in planning, coordinating, and executing system installations and upgrades.
19. Understand and execute technical priorities, standards, and procedures for existing and future systems as directed.
20. Review and evaluate new technology and system offerings against current and future business needs; work with Home Office IT to recommend implementations.
21. Develop hands-on, in-depth knowledge of products and maintain technical and operational analysis of strengths and weaknesses.
22. Provide technical support and act as an escalation point for local IT support (local IT managers, or hourly IT technicians).
23. Lead and follow up with vendor resources, on-site support, or location teams on projects.
24. Other tasks as assigned.

Preferred Qualifications:

• BS/MS in Computer Science or related field preferred; or equivalent education and experience.
• Minimum of 5 years supporting POS systems in the hospitality/restaurant industry preferred.
• Core skills: network, database, scripting.
• Strong leadership skills.
• Excellent written and verbal communication skills.
• Ability to work independently without close supervision.
• Ability to analyze issues and follow escalation plans.
• Well organized, able to handle multiple tasks simultaneously.
• Experience with cloud-based POS systems (e.g., Appetize, Bypass, VenueNext) preferred.
• Experience with PCI compliance preferred.

Curious about Life at Levy? Check it out: Levy Culture

Levy is a member of Compass Group USA. We are committed to fair treatment of all applicants and associates, regardless of race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected classification.

Qualified candidates must be able to perform essential functions satisfactorily with or without reasonable accommodations. This job post is not exhaustive; the company reserves the right to modify responsibilities as needed.

We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws. We encourage applicants with criminal histories to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. Learn more about Levy benefits:

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off
• Personal Leave
• Shopping Program
• Health & Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts

Levy maintains a drug-free workplace. Benefits vary by location and are subject to change. For details, see this document.