IT Manager — Lead Office Tech, Service Desk & Projects

Gensler; Morristown (NJ); On-site; USD 105,000 - 125,000; Full time

Job summary

Gensler's Morristown office is seeking an IT Manager to lead local technology operations and provide high-quality support to our office community. This role manages day-to-day IT services, supports office leadership, and partners closely with the Regional IT Director to advance firmwide and regional IT priorities.

In this role, you will lead IT service delivery for the office, oversee and develop the local IT support team, manage technology projects and resources, and provide hands‑on support

Qualifications

• Bachelor's degree in Computer Science, a related field, or equivalent IT experience.
• 10+ years of experience in IT operations, preferably in professional services, advertising, architecture, engineering, or law firm environments.
• At least 2 years of experience managing staff, with demonstrated ability to mentor, coach, and develop team members.
• Strong working knowledge of Windows Server products, IP networking technologies, Windows 11, Microsoft M365, and Outlook.
• Experience with Mac OS X in a corporate environment is a plus.
• Experience supporting meeting room audiovisual technology and live meeting support.
• Solid understanding of networking concepts, desktop troubleshooting, and mobile device support for iPhone and Android devices.
• Experience managing geographically diverse operations is preferred.
• Strong troubleshooting, organizational, time management, communication, and service delivery skills.
• Knowledge of ITIL or similar IT Service Management methodologies.
• Willingness to provide occasional off-hours or weekend support for system upgrades, initiatives, or urgent needs.
• Ability to lift and move PCs and monitors up to 50 lbs.

Responsibilities

• Lead IT service delivery for the Morristown office and oversee the local IT support team.
• Manage technology projects, resources, and vendor relationships.
• Provide hands-on support across desktop, server, network, AV, and communications.
• Translate IT objectives into local goals, project plans, and support strategies.
• Communicate progress, monitor timelines, and ensure adherence to standards and procedures.
• Oversee service desk operations and publish monthly performance updates.
• Coach and develop local IT staff and coordinate with regional and firmwide IT partners.
• Manage IT assets, inventory, budgeting, and software licenses.
• Plan and monitor an IT project pipeline and provide regular status updates.
• Develop and deliver IT training and communicate changes and tips to staff.

Skills

Staff management

Troubleshooting

Time management

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Windows Server

IP networking

Windows 11

Microsoft 365

Outlook

Mac OS X

AV / meeting room tech

Job description

Gensler's Morristown office is seeking an IT Manager to lead local technology operations and provide high-quality support to our office community. This role manages day-to-day IT services, supports office leadership, and partners closely with the Regional IT Director to advance firmwide and regional IT priorities.

In this role, you will lead IT service delivery for the office, oversee and develop the local IT support team, manage technology projects and resources, and provide hands‑on support