IT Manager - Eaton DC

Joella Pure Cosmetics; Washington; On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401(k) Plan

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Job summary

Schulte Hospitality Group is hiring a Technology Support Manager to lead IT service and support across multiple hotels. You will manage desktop, server, and application issues, oversee Office 365 and network operations, and drive security/compliance initiatives while mentoring junior staff and supporting corporate projects.

The role requires 5+ years in IT service, strong leadership, and solid experience with Meraki/Cisco networks. Expect travel (<50%) and a comprehensive benefits package.

Qualifications

• 5+ years in an IT service and support role with team lead or supervisor experience
• Proficient with Office 365, Azure AD, Intune, and helpdesk ticketing systems
• Experience in remote troubleshooting and evaluating PC issues (network, hardware, OS)
• Expert knowledge of antivirus and remote monitoring software
• Strong network troubleshooting skills (Meraki, Cisco) and ability to learn new software
• Able to work under pressure and meet deadlines

Responsibilities

• Desktop, laptop, and server troubleshooting (physical, virtual, cloud)
• Serve as escalation point for application issues
• Support Office 365 issues including Teams and Outlook
• Assist Applications Team with hotel software platforms
• Create, update, and close incident tickets
• Monitor systems and network for issues
• Help promote technology security and compliance
• Contribute to IT projects at hotels and corporate
• Write and maintain IT policies and procedures
• Mentor & train Tech Support staff; participate in on-call rotation
• Travel to other hotels for projects and support (<50%)
• Other duties as assigned

Skills

Leadership

Communication

Problem-solving

Education

Degree in technology or related field

Tools

Microsoft Office 365

Azure Active Directory

Intune

Helpdesk ticketing

Meraki/Cisco networking

Job description

Washington, District Of Columbia, United States

Requisition Number

ETDC-59313

Job Description

Schulte Hospitality Group is seeking a n energetic , experienced, and hands on Technology Support Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development . We want you to feel engaged, empowered , and excited to grow with us . After all, we believe our greatest and most valuable asset is our people ! SHG provides a rewarding, fun and flexible work environment, exciting perks , an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including , but not limited to:

Work Today, Get Paid today, with Daily Pay!

Free Tele medicine and Virtual Mental Health care access for a ll Associates starting day one!

Multiple Health Insurance and Life Insurance options

401 k Plan + Company Match for eligible associates

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets , electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse tea m of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries . Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants .

JOB DUTIES AND RESPONSIBILITIES

Desktop, Laptop & Server (physical, virtual, & cloud) troubleshooting

Assist with company application issues as an elevated point of contact

Support Microsoft Office 365 issues including Teams, Outlook, and other applications

Assist our Applications Team in supporting our various hotel software platforms and systems

Create, update, and complete incident tickets in our support system

Monitor systems and network for any potential issues

Work with other team members to provide and help promote technology security and compliance

Assist in other technology projects for many of our hotels and Corporate Team

Responsible for writing and maintaining policies and procedures relating to IT hardware and software for corporate and hotels

Assist Director in mentoring and training Tech Support Specialists and Sr Tech Support staff

On-Call rotation shared with Tech Support Specialists and Sr Tech Support

Travel to other hotels will be required for projects and support requests (< 50%)

Other duties as assigned

EDUCATION AND EXPERIENCE

Degree/Certification program in technology, hospitality, or similar program preferred

Over 5-years in an IT service and support role, acting as team lead or supervisor required

High proficiency with Microsoft Office 365, Azure Active Directory, Intune, helpdesk ticketing, and other IT administrative tools

Experience in remote troubleshooting and evaluating PC issues including network connectivity, hardware, and operating system issues

Expert knowledge of Antivirus and Remote monitoring software applications

Highly knowledgeable in network troubleshooting including Meraki, Cisco, and other brands

The ability to learn new software applications to help provide a final line of support

High level of professionalism and ability to work under pressure to meet deadlines

* The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position . Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible . Specific compensation and benefit details will be discussed during the interview process.

* Schulte Hospitality Group is an Equal Opportunity Employer.

Location

Eaton DC-21349

Position Type

Full-time

Compensation Range

$80,000 - $90,000

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