Technology Support Specialist | Schulte Hospitality Group

Schulte Hospitality Group; Louisville (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Daily Pay

Free Telemedicine

401k Plan + Company Match

Pet Insurance

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on tickets/electronics/gym

Job summary

A leading hospitality management company in Louisville, KY is seeking a Technology Support Specialist to provide comprehensive IT support for our staff. You will troubleshoot various technical issues, manage technology assets, and facilitate network security while promoting a culture of hospitality and inclusiveness. Candidates must be proficient in Microsoft Windows and Office 365, have a degree in technology or hospitality, and be willing to support various IT functions in an engaging team environment.

Qualifications

• Experience of over 1 year in a service and support role.
• Knowledge of Antivirus and Remote monitoring software applications.
• Familiarity with Meraki, Cisco, and other networking equipment is preferred.
• Experience with Microsoft 365, Azure AD, and IT security practices is desirable.

Responsibilities

• Troubleshoot and support desktop, laptop, and server issues.
• Manage company technology assets including computers and printers.
• Support Microsoft Office 365 and corporate network security.
• Manage Company technology assets including computers, printers, switches, monitors
• Configure and issue computers to end users per Company processes
• Assist with company application issues as the first point of contact
• Manage users in Azure AD/Entra
• Support Office 365 issues including Teams and Outlook
• Assist Applications Team with hotel software platforms
• Create, update, and close incident tickets in the support system
• Monitor systems and network for issues
• Promote information security policies and compliance
• Assist in technology projects for hotels and Corporate Team
• Must be available to work evenings/weekends/on call
• Other duties as assigned

Skills

Proficiency with Microsoft Windows 11

Proficiency in Microsoft Office 365

Troubleshooting network connectivity

Understanding information security best practices

Ability to communicate instructions effectively

Security best practices

Networking basics

Communication skills

Troubleshooting PC issues

Education

Degree/Certification program in technology or hospitality

Tools

Azure Active Directory/Entra

Power Automate

Sharepoint

Intune

Power Automate

SharePoint

Job description

Schulte Companies is seeking a dynamic, service-oriented Technology Support Specialist to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

This position is based at the Schulte Corporate office in Louisville, KY. Candidates must be located in or willing to commute to Louisville, KY.

What's In It For You?

When You Join Schulte Companies You'll Be Part Of a Team Committed To An Inclusive, Employee-focused Workplace That Is Invested In Your Development. We Want You To Feel Engaged, Empowered, And Excited To Grow With Us. After All, We Believe Our Greatest And Most Valuable Asset Is Our People! Schulte Companies Provides a Rewarding, Fun And Flexible Work Environment, Exciting Perks, An Atmosphere Designed To Encourage And Promote Career Growth Within The Company And a Robust Benefit Package Including, But Not Limited To

• Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company

Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Duties and Responsibilities

• Desktop, Laptop & Server troubleshooting
• Support Corporate Office Network and Network Security
• Manage Company technology assets including but not limited to computers, printers, switches, monitors, etc.
• Configure and issue computers to end users according to Company processes
• Assist with company application issues as the first point of contact
• Manage users in Azure Active Directory/Entra
• Support Microsoft Office 365 issues including Teams, Outlook, and other applications
• Assist our Applications Team in supporting our various hotel software platforms and systems
• Create, update, and complete incident tickets in our support system
• Monitor systems and network for any potential issues
• Work with other team members to provide and help promote technology security and compliance
• Understand and promote, contribute to and enforce company information security policies
• Assist in other technology projects for many of our hotels and Corporate Team
• Must be available to work evenings/weekends/on call
• Other duties as assigned

Knowledge, Skills and Abilities

• Proficiency with Microsoft Windows 11, Microsoft Office 365, Azure Active Directory/Entra ID, Intune, helpdesk ticketing, and other IT administrative tools
• Proficiency in Microsoft advance applications including Power Automate and Sharepoint including managing security roles and development
• Ability to troubleshoot and evaluate PC issues including network connectivity, hardware, and operating system issues
• Understanding of information security best practices
• Knowledge of Antivirus and Remote monitoring software applications
• Networking basics and troubleshooting including Meraki, Cisco, and other brands preferred
• The ability to learn new software applications to help provide a first line of support
• Ability to effectively communicate instructions verbally and written to end users

Education and Experience

• Degree/Certification program in technology, hospitality, or similar program preferred
• Over 1-year in service and support role
• The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process.
• Schulte Companies is an Equal Opportunity Employer.