IT Manager, Customer Experience

AECOM; Morris Plains (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

AECOM is seeking an IT Manager responsible for marketing, Search, e-commerce, and customer portal functionalities. This pivotal role combines technical skills with strategic oversight to enhance digital marketing efforts, manage a high-performing IT team, and secure vital digital platforms while aligning with core business strategies.

Qualifications

• Minimum 6 years managing IT teams.
• Deep knowledge in Web CMS, eCommerce, customer portals, cybersecurity, and IT infrastructure.
• Proficiency in programming languages and development frameworks.

Responsibilities

• Set up the DevOps and Project Delivery operation.
• Lead a team of IT professionals, providing guidance and mentorship.
• Maintain relationships with vendors and service providers.

Skills

Web CMS

eCommerce

customer portals

cybersecurity

IT infrastructure

programming languages

development frameworks

cloud platforms

Tools

Marketo

AEM

Hybris

Elastic

Magento

PIM/DAM

Job description

The role of an IT Manager for marketing, Search, e-commerce, and customer portal is vital in today’s digital landscape. As businesses strive to enhance their online presence and optimize customer interactions, this position combines technical expertise with strategic vision to drive success across multiple digital platforms.

Key Responsibilities

1. Set up the DevOps and Project Delivery operation leveraging internal and external resources, including setting up the necessary processes and managing infrastructure. Must be able to direct solution architects, developers, and conduct code reviews.
2. Team Leadership and management are integral. The IT Manager leads a team of IT professionals, providing guidance, mentorship, and fostering a collaborative environment. Responsible for recruiting, training, and retaining talent to build a high-performing team.
3. Vendor Relations involve maintaining relationships with vendors and service providers, negotiating contracts, evaluating performance, and ensuring service delivery as per agreements.
4. Cybersecurity entails implementing measures to secure digital platforms, monitor threats, and establish response protocols. Regular audits and updates are conducted to uphold security standards.
5. Strategic Thinking requires aligning technology with business objectives, understanding market trends, and developing long-term growth strategies.
6. Project Management involves overseeing multiple initiatives, ensuring projects are completed on time and within budget.

Skills and Qualifications

Technical Expertise

• Deep knowledge in Web CMS, eCommerce, customer portals, cybersecurity, and IT infrastructure.
• Proficiency in programming languages, development frameworks, and cloud platforms.
• Experience with Marketo, AEM, Hybris, Elastic; Magento, PIM/DAM preferred.
• Minimum 6 years managing IT teams.

Nice to Have

• Ability to incorporate AI into SDLC and improve team efficiency.
• Willingness to address urgent issues hands-on.
• Interest in expanding into domains like PROS, CRM/SFDC, Sales Incentive Plans, and InContact (NICE).

This position is intended to be transferred to a new, independent company named Solstice Advanced Materials upon separation, expected in late 2025 or early 2026. Our company is committed to delivering high-value specialty solutions in the advanced materials sector, focusing on innovation, market expansion, and strategic acquisitions to maximize stakeholder value.

Honeywell supports solving complex challenges in automation, aviation, and energy transition through its Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation segments, powered by Honeywell Forge software, making the world smarter, safer, and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered regardless of age, race, creed, color, national origin, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.