IT manager

Pragmatike; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Pragmatike ищет IT-менеджера для поддержки повседневной IT-операционной деятельности компании: подготовку оборудования, настройку устройств и управление учётными записями сотрудников. Работа предполагает удалённое сотрудничество с командами across регионами и часовыми поясами EMEA.

Кандидат будет отвечать за onboarding/offboarding, конфигурацию ПО и доступ к внутренним системам, а также взаимодействие с внешними IT-поставщиками.

Qualifications

• Опыт IT-администрирования и поддержки.
• Понимание аппаратного обеспечения, ОС и настройки устройств.
• Опыт работы с учётными записями пользователей и доступами на разных платформах.

Responsibilities

• Готовить, конфигурировать и разворачивать ноутбуки и другое оборудование.
• Управлять учётными записями сотрудников и доступами.
• Оказывать первую линию поддержки и устранять базовые проблемы оборудования и ПО.
• Поддерживать инвентарь IT-оборудования и документацию.
• Координировать onboarding и offboarding сотрудников.
• Координировать работу внешних IT-поставщиков по мере необходимости.
• Обеспечивать доступ к внутренним инструментам и системам.

Skills

IT administration

Device configuration

User account management

Windows & macOS support

Tools

Microsoft Intune

Jamf

Active Directory

Job description

Описание:

Pragmatike is hiring an IT Manager to support the company's day-to-day IT operations and ensure employees have the equipment, accounts, and technical resources they need to work efficiently. This is a hands-on operational role focused on equipment preparation, device configuration, user account management, access permissions, and basic IT support. You'll be responsible for managing practical IT needs across the organization, supporting employee onboarding and offboarding, and ensuring that internal systems and workplace tools are properly configured and accessible.

Задачи:

• Prepare, configure, and deploy laptops and other IT equipment for new employees.
• Manage employee accounts, user settings, and access permissions across company systems and platforms.
• Handle IT onboarding and offboarding, including account creation, access updates, and equipment collection.
• Install, configure, and maintain software, applications, and workplace tools.
• Provide first-level technical support and troubleshoot basic hardware, software, and connectivity issues.
• Manage and maintain an inventory of company IT equipment and assigned devices.
• Ensure employees have the appropriate access to internal tools, systems, and resources.
• Maintain basic IT documentation, equipment records, and operational procedures.
• Monitor equipment needs and coordinate device replacements or upgrades when necessary.
• Coordinate with external IT providers when more advanced technical assistance is required.

Требования:

Previous experience in IT administration, IT support, IT operations, or a similar role. Good understanding of computer hardware, operating systems, and device configuration. Experience managing user accounts, access permissions, and IT administration across different platforms. Familiarity with Windows and macOS environments. Knowledge of common workplace tools, SaaS applications, and account management systems. Basic troubleshooting skills across hardware, software, and network connectivity. Strong organizational skills and attention to detail. Ability to manage multiple IT requests and prioritize tasks independently. Proactive, service-oriented approach with strong problem-solving skills. Comfortable working remotely and collaborating with teams across different EMEA time zones.

Будет плюсом:

• Experience with Google Workspace or Microsoft 365 administration
• Familiarity with device management solutions (MDM), such as Microsoft Intune or Jamf
• Experience with identity and access management (IAM) tools
• Familiarity with IT asset management and inventory systems
• Experience supporting a remote or internationally distributed workforce
• Basic knowledge of IT security, device compliance, and access control best practices

Условия:

100% remote with the flexibility to work from anywhere in the EMEA region. Hands-on ownership of day-to-day IT operations and employee technical support. International environment working with a distributed team across different locations. Varied responsibilities across equipment management, IT administration, and user support. Immediate impact by ensuring employees have the tools and access they need to work effectively. Six-month contract with the opportunity to contribute to the company's operational setup.