IT Manager

USMMI; Norfolk (VA); On-site; USD 120,000 - 170,000; Full time

Job summary

USMMI seeks an IT Manager to lead shore-side and shipboard IT operations from its Norfolk, VA office. You will oversee the full IT stack, ensure cybersecurity compliance, manage vendor relationships, and align IT initiatives with safety and operational KPIs.

The role requires strong expertise in network and cloud services, plus experience with SATCOM, NS software, and governance frameworks. Remote travel is possible.

Qualifications

• IT-related bachelor’s degree preferred.
• Ten years’ experience in actively managing day-to-day IT functions including network administration, help ticket resolution, and working with third-party vendors.
• Certifications preferred: CISA, CISM, CRISC, CGEIT, CISSP

Responsibilities

• Manage design, maintenance, development, and evaluation of all vessel and shoreside IT infrastructure systems and services.
• Act as primary IT representative to USMMI vessels and resolve tickets beyond third-party contracts.
• Oversee third-party on-premises and after-hours Help Desk and ensure contracted response rates.
• Serve as NSE Software Administrator: submit/monitor tickets in ABS Wavesight and implement interface changes.
• Assist cybersecurity compliance with standards including NIST 800-171, CMMC, ISO 27001:2022, and Coast Guard Cybersecurity in the Marine Transportation System.
• Assist with compliance to DFAR in contracting and proposals.

Skills

Network administration

Help desk management

Cybersecurity compliance

Project coordination

Stakeholder liaison

Vessel IT support

Education

IT relevant bachelor’s degree

CISA

CISM

CRISC

CGEIT

CISSP

Tools

Microsoft Azure GCC-high

Office 365 GCC-high

SharePoint

ABS Nautical Systems

Starlink

Video conferencing systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Manager

Shared Services/HSSE Full Time Norfolk, VA, US

U.S. Marine Management Position Description

Disclaimer: The purpose of this document is to provide a summary of the generic functions/tasks associated with this position. It is not an exhaustive or comprehensive list of all possible position responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the incumbent might differ from those outlined here and additional duties may be assigned at the manager’s discretion. The position description details as outlined below are also subject to change or reassigned at any time.

• Business Title: Information Technology Manger
• Supervisory Responsibilities: No
• Status: Exempt
• Supervisor: Vice President, HSSE & Shared Services

Purpose/Summary

Responsible to the Vice President, HSSE & Shared Services for the effective, efficient, and compliant operation, maintenance, and sustainment of USMMI’s shore-side and shipboard information technology (IT) systems to include all hardware and software systems, services, applications and licenses in accordance with approved project and department budgets. Acts as the primary liaison and manager of company outsourced IT resources and initiatives. Assists the Manger, Cyber & Physical Security with ensuring USMI compliance with cybersecurity regulations and standards.

Supports company IT objectives including financial, operational and safety goals/objectives/KPIs. Liaise with internal and external stakeholders ensuring responsibility for satisfactory resolution to help tickets, complaints or project implementation.

This position is in USMMI’s Corporate office in Norfolk, Virginia.

Key Responsibilities

• Manage the design, maintenance, development, and evaluation of all vessel and shoreside IT infrastructure systems, hardware and software including LANs, WANs, Cloud-based services, Internet ISPs, intranet, security, workstation, mobile telephony, SATCOM and wireless implementations.
• Act as the primary IT representative to USMMI owned and/or operated vessels. In this capacity, provide satisfactory resolution to help tickets outside of third party contracted services.
• Serve as account administrator for key software services and applications.
• Oversee third party on premises and after hours Help Desk service and ensure compliance with contracted response rates.
• Serve as the NSE Software Administrator:
  • Submit, monitor, and ensure help tickets are processed by ABS Wavesight.
  • Implement functional changes to the NSE interface in support of efficiency and data analytics.
• Assist the Manager, Cyber & Physical Security in ensuring company compliance with cybersecurity standards to include NIST 800-171, CMMC, ISO 27001:2022, and U.S. Coast Guard Cybersecurity in the Marine Transportation System regulations.
• Assist the Contracting & Proposal Analyst in ensuring compliance with applicable Defense Federal Acquisition Regulations (DFAR).

Position Specifications

Education & Experience

• IT relevant bachelor’s level degree preferred (Degree must be from an accredited institution).
• Ten years’ experience in actively managing day-to-day IT functions to include network administration, help ticket resolution, and interactions with third party hardware, software, and application providers.
• The following certifications are preferred: CISA, CISM, CRISC, CGEIT, CISSP
• Experience preferred in the development, deployment and support of SATCOM and other shipboard related IT systems.
• Proficiency maintaining Microsoft Azure GCC-high architecture and applications.
• Technical proficiency installing and maintaining Microsoft Office 365 suite of programs in the GCC-high environment. SharePoint administration and design is required.
• Proficiency in the technical details and maintenance of Starlink as an internet service provider.
• Proficiency in video teleconferencing services and systems to include troubleshooting and system design.
• Preferred experience in the management and operation of ABS Nautical Systems (NS).
• Must be a U.S. citizen eligible to obtain a Secret security clearance.

Travel Requirements

Travel is estimated to be 10-20% of the calendar year to provide support to USMMI owned/operated/managed vessels. International and domestic travel is required for this position. Required to maintain a U.S. Passport.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; carrying of light items such as papers, books, or packages of up to 25 pounds. Should be able to hear & speak clearly using phone / headset to communicate with customers; be able to navigate, view & enter information on the computer.

Operations Setting: typically, the employee must be able to be in Confined Spaces, Sit, Stand, Walk, Bend, Push/Pull, Kneel, Squat, Reaching and Twisting. Can not have any Fear of Heights. Also need the ability to consistently be able to lift 10lb – 100lb utilizing Folding Hand Truck & Dolly, Rolling Utility Carts or Single Hand Trucks (70 – 100%) of time.