IT Manager

insourceservices; Massachusetts; On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Short/Long term disability

Paid time off

Holidays

Tuition reimbursement

401K with company match

Job summary

Insource Services seeks an IT Manager to oversee client relationships and the IT infrastructures across multiple client environments in Massachusetts. The role emphasizes technology planning, budgeting, and hands-on guidance to ensure optimal performance and profitability for our diverse client base.

You will lead projects, manage IT operations, and communicate complex technical concepts to non-technical audiences while coordinating with stakeholders to deliver value and align with client goals.

Qualifications

• Undergraduate education is required.
• 3+ years of IT experience are expected.
• Strong knowledge of IP, internet topology, and networked systems is essential.
• Proficiency with Windows OS and Microsoft Applications is required.
• Experience managing client relationships and IT projects is expected.

Responsibilities

• Oversee comprehensive management of assigned client relationships and IT infrastructures.
• Lead consulting engagements to achieve client satisfaction and profitability.
• Develop 1, 3, and 5 year technology plans for small to medium businesses.
• Manage IT operations across diverse client environments.
• Design technology solutions considering budget and risk.
• Present technical information to non-technical stakeholders.
• Coordinate additional contracted services and client communications.

Skills

IP/network topology

Windows OS

Microsoft Applications

Project management

Client relationship

Troubleshooting

Independent work

Time management

Communication skills

Education

Undergraduate education

Tools

Windows OS

Microsoft Applications

Server Virtualization

Cloud-based file and email systems

Networking

Apple OS

Job description

About Insource:

Insource provides expertise to our clients in the areas of HR, Finance, and Technology. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients' staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals.

• Understanding our clients' culture and vision make us a better partner
• Our cross-content perspective adds unique value for our clients
• HR, Finance and Technology start with people
• There is always more than one way to solve a problem
• In doing the right things for the right reason
• Being easy to work with is core to who we are
• Communication needs to be direct and candid
• Happy staff leads to happy clients

What You'll Do:

Responsible for the comprehensive management of assigned client relationships and related IT infrastructures and environments to ensure optimal performance and meet existing and future needs. Manage consulting engagement to achieve both client satisfaction and profitability goals. Key areas include: Technical--technology strategy, budgeting, purchasing, documentation ownership, warranties, project management, it asset disposals, help ticket management, hands‑on & webinars/virtual training, google administration. Client relation, technology planning, budgeting and implementation, consistent check‑ins and related communications, attend related meetings, user satisfaction surveys, coordinate incorporation of additional services as contracted and attending important client events.

• The IT Manager will be responsible for the overall management of client relationships and their IT infrastructure.
• Develop a partnership with key stakeholders at client organizations, ranging from CEO's to end users
• Develop 1, 3, and 5 year technology plans for small to medium sized businesses
• Manage the IT operations at various clients
• Aid in the design of technology solutions, taking into account budget, risk and other organizational environmental factors
• Present technical information to non-technical audiences
• Manage consulting engagements to achieve both client satisfaction and profitability goals

What We're Looking For:

• Excellent working knowledge of IP and internet/email topology and networked systems
• Excellent working knowledge of all Windows Operating systems, Microsoft Applications,
• Excellent, proven organizational and project management skills
• Excellent customer relationship and communication skills
• Ability to quickly assess situations, troubleshoot problems, make decisions, and follow through to resolution
• High degree of self-motivation and organization, able to work independently with minimal supervision.
• Enthusiastic, outgoing, adaptable, unflappable under pressure and comfortable working in a variety of client environments.
• Undergraduate education and 3 or more years of relevant experience
• 3 or more years of IT experience.
• Working knowledge of networked systems, Windows & Apple OS, Microsoft Applications, Server Virtualization and Cloud based file and email systems
• Experience working on IT Project and/or Operations teams
• Excellent time management and ability to prioritize tasks efficiently
• Excellent communication skills, both written and verbal
• Enthusiastic, adaptable and calm under pressure

Benefits Include:

• Challenging, exciting consulting work without the overnight or long distance travel
• Competitive Salary
• Health, Dental, Life, Short Term and Long Term Disability insurance
• Generous paid time off
• Company Holidays
• Tuition Reimbursement
• 401K with company matching

Find Us On:

Facebook - https://www.facebook.com/insourceservices
LinkedIn - https://www.linkedin.com/company/insource-services-inc
Twitter - https://twitter.com/InsourceSvcs

At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.