IT Manager

Suzor IT, LLC; Bennington (VT); Vor Ort; USD 110.000 - 160.000; Vollzeit

Zusammenfassung

Suzor IT, LLC in Vermont seeks an IT Leader to provide strategic oversight and day-to-day leadership for IT staff, acting as the primary technical liaison for customers. You will translate business needs into technical solutions and build trust-based client relationships.

This role drives service delivery, roadmap planning, and budget oversight across hardware, software, and infrastructure upgrades, ensuring SLA adherence and on-time project delivery.

Qualifikationen

• 5+ years in IT Service Delivery or similar role with 2+ years in leadership.
• Proven client relationship or account management experience.
• Bachelor’s degree or equivalent; ITIL Foundation preferred; PM certs a plus.

Aufgaben

• Team Leadership: supervise Help Desk Technicians, mentor, and evaluate performance.
• Client Management: conduct regular business reviews and handle escalations.
• Service Operations: ensure SLA adherence and accurate client documentation.
• Projects & Strategy: lead infrastructure upgrades and annual IT roadmaps.
• Asset & Budget Oversight: manage hardware/software lifecycles and procurement.

Kenntnisse

Team Leadership

Client Relationship Management

Strategic Thinking

Communication

Problem Solving

Ausbildung

Bachelor’s degree or equivalent in Information Technology, Business Administration, or related field

ITIL Foundation certification

PMI PMP or CAPM certification (plus)

CompTIA / Microsoft / Cisco certifications

Jobbeschreibung

Role Summary

The IT Leader provides strategic oversight and day-to-day leadership for IT staff while acting as the primary technical liaison for customers. This role ensures operational efficiency, translates business needs into technical solutions, and builds trust-based client relationships.

Core Responsibilities

• Team Leadership: Supervise Help Desk Technicians, fostering a culture of accountability and mentorship while managing performance evaluations and ongoing training.
• Client Management: Conduct regular business reviews, translate business needs into technical priorities, and serve as the escalation point for complex customer issues.
• Service Operations: Ensure timely service delivery and SLA adherence by monitoring ticket flows and maintaining accurate client-specific documentation and reporting.
• Projects & Strategy: Lead infrastructure upgrades and project implementations, ensuring they are delivered on time and within budget. Develop annual IT roadmaps that align innovation with client goals.
• Asset & Budget Oversight: Manage hardware/software lifecycles and inventory, coordinating procurement with finance to maximize investment value

Requirements & Qualifications

Experience

• 5+ years of experience in IT Service Delivery or a similar technical role, with at least 2+ years in a leadership or supervisory capacity (managing Help Desk technicians or technical teams).
• Proven experience in Client Relationship Management or Account Management

Soft Skills & Competencies

• Strategic Thinking: Ability to develop annual IT roadmaps and align technology with client business goals.
• Communication: Exceptional verbal and written communication skills for conducting business reviews (QBRs) and handling high-level escalations.
• Problem Solving: Strong analytical skills to diagnose service delivery issues and implement continuous improvement initiatives.

Education & Certifications (Preferred)

• Bachelor’s degree in Information Technology, Business Administration, or related field (or equivalent experience).
• ITIL Foundation certification (demonstrating understanding of service delivery standards).
• Project Management certification (PMP or CAPM) is a plus.
• Relevant technical certifications (e.g., CompTIA, Microsoft, Cisco) are advantageous.